Deputy Manager

CHANDIGARH UNIVERSITY; Mohali; On-site; INR 670,000 - 837,000; Full time

Benefits offered by this job

Competitive salary

Career growth

High-volume operations

Learning & development

Dynamic culture

Job summary

CHANDIGARH UNIVERSITY invites a high-performing Deputy Manager – Counseling to lead tele-counseling operations in Mohali. The role requires a proven leader in inside sales, tele sales, and team management to drive conversions and optimize admissions funnel.

You will manage 35–80 tele-counselors, set targets, monitor KPIs, and oversee training, reporting, and quality. The position offers a competitive salary and fast-track growth in a dynamic education group.

Qualifications

• Minimum 6+ years of experience in team handling / call center / admissions / inside sales.
• Proven experience managing 35–80 team size.
• Graduation is mandatory; Ed-Tech / Education sector preferred.

Responsibilities

• Lead and motivate a team of 35–80 tele-counselors with clear targets.
• Drive admissions conversions and revenue targets.
• Oversee call center operations, dialer systems, and lead distribution.
• Coach on sales skills and counseling techniques; develop future leaders.
• Track KPIs and prepare MIS reports; use data to improve strategies.

Skills

Tele-counseling

Inside sales

Team handling

Admissions counseling

Lead management

KPI tracking

Negotiation

Leadership

Education

Graduation

Tools

Call center systems

Dialer management

Job description

Role Overview:

We are looking for a high-performing Deputy Manager – Counseling to lead tele-

counseling operations. This role requires a strong leader with proven experience in

inside sales, tele sales, and team management, capable of driving conversions and

improving the overall admissions funnel.

Key Responsibilities:

• Team Leadership & Management
  • Manage, lead, and motivate a team of 35–80 tele-counselors
  • Set clear targets and ensure consistent performance delivery
  • Conduct regular team reviews, feedback sessions, and performance evaluations
  • Drive team engagement and reduce attrition
• Sales & Conversion Management
  • Drive admission conversions, revenue targets, and enrollment numbers
  • Handle inbound & outbound calling strategies for lead conversion
  • Ensure effective follow-ups and closure of prospective student leads
  • Optimize sales funnel, conversion ratios, and lead lifecycle management
• Call Center Operations
  • Monitor daily calling activities, productivity, and quality metrics
  • Manage dialer systems, lead allocation, and call distribution
  • Ensure adherence to scripts, compliance, and quality standards
  • Improve operational efficiency and turnaround time
• Training & Development
  • Coach and mentor team members on sales skills, objection handling, and counseling techniques
  • Develop future team leaders within the team
• Data Analysis & Reporting
  • Track KPIs, conversion rates, revenue metrics, and team performance
  • Prepare daily, weekly, and monthly MIS reports
  • Use data insights to improve strategy and decision-making

Key Skills Required:

• Tele counseling / Team Handling / Inside Sales
• Admissions Counseling / Student Conversion
• Team Handling (35–80 members)
• Revenue Generation & Target Achievement
• Lead Management & Funnel Optimization
• KPI Tracking & Performance Management
• Communication, Negotiation & Leadership Skills

Eligibility Criteria:

• Minimum 6+ years of experience in team Handling / call center / admissions / inside sales
• Proven experience managing 35–80 team size
• Strong background in sales, revenue generation, and target-driven roles
• Experience in Ed-Tech / Education sector preferred
• Graduation is mandatory

What We Offer:

• Competitive salary package (₹60K–₹75K in-hand)
• Fast-track career growth in a reputed organization
• Exposure to high-volume admissions and sales operations
• Learning & development opportunities
• Dynamic, performance-driven work culture

Contact Details:

[e-mail]

9872014235