Deputy Area Manager - NPL

Bajaj Finance; Faizabad; Presencial; INR 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Bajaj Finserv Limited is seeking an experienced Recovery Manager to lead the collections for two-wheelers (2W) and three-wheelers (3W) across all payment buckets. The role focuses on reducing outstanding dues, supervising field officers, and coordinating with vendors to ensure settlements and timely deposits.

The ideal candidate will drive recovery strategies, manage a high-performing team, and maintain strict SOP compliance while achieving EMI and penalty collection targets.

Formación

• Graduate in any stream.
• 8–10 years of experience in recoveries of two wheelers in the finance sector.
• Experience in managing a team is required.

Responsabilidades

• Managing collection targets and adherence to schedules.
• Appoint and strategize with collection agencies/Vendors; ensure payments are deposited on time.
• Lead debt recovery calls and ensure SOP compliance in customer interactions.
• Coordinate with stakeholders and realign case priorities as per objectives.
• Provide coaching and performance feedback to ensure team success.

Conocimientos

Debt Recovery

Team Leadership

Communication

Stakeholder Management

Negotiation

Educación

Graduate in any stream

Descripción del empleo

Job Purpose

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities

• Managing Collection Targets
  • Ensure adherence to collection schedules.
  • Attain EMI and penalty collection objectives.
  • Reposition vehicles in cases of defaults.
  • Close cases by securing settlement amounts.
  • Explore diverse customer communication approaches for effective recovery.
• Vendor Management
  • Appoint collection agencies.
  • Strategize and allocate tasks to agencies.
  • Conduct on-site checks to validate procedural adherence.
  • Ensure prompt payment deposits by Field Officers (FOS).
  • Guarantee timely payments to vendors as per the schedule.
  • Conduct training sessions for agents working with vendors.
• Executing Recovery Procedures
  • Initiate customer calls for debt recovery.
  • Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
  • Gather customer feedback to improve the collection process.
  • Conduct training sessions to enhance the team's collection skills.
• Stakeholder Management
  • Conduct regular stakeholder reviews.
  • Align stakeholders with the collection strategy.
  • Realign case priorities based on defined deliverables and objectives.
• Team Management
  • Participate in recruitment process to identify right talent for various roles in the team
  • Identify high potential talent and provide opportunity to groom them for future roles
  • Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
  • Set clear targets, train motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions

Following decisions are taken by the role: Appointment of Vendors

Major Challenges

• Managing assertive customers in default
• Dealing with deliberate defaulters
• Sustaining a high team morale

Required Qualifications and Experience

• Qualifications: Graduate in any stream
• Key skills required:
  • Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
  • Experience of managing a team is required
  • Communication Skills Stakeholder Management
  • Good knowledge and connect with legal entities
  • Leadership qualities
  • Result Oriented Mindset
  • Good team player
  • Motivation skills