Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W

Bajaj Finserv Limited; Chennai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Bajaj Finserv Limited in Chennai is seeking an experienced collections leader to manage recoveries for two-wheeler loans across all payment buckets. You will drive EMI and penalty collections, reposition assets on defaults, and close cases by secure settlements, while ensuring SOP compliance and timely deposits with vendors and field staff.

The ideal candidate has 8–10 years in finance recoveries, proven team leadership, strong communication, and a proven ability to motivate and coach a

Qualifications

• Graduate in any stream.
• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers.
• Experience of managing a team is required.
• Communication Skills.
• Good knowledge and connect with legal entities.
• Leadership qualities.
• Result Oriented Mindset.
• Good team player.
• Motivation skills.

Responsibilities

• Managing collection targets.
• Ensure adherence to collection schedules.
• Attain EMI and penalty collection objectives.
• Reposition vehicles in cases of defaults.
• Close cases by securing settlement amounts.
• Explore diverse customer communication approaches for effective recovery.
• Vendor management.
• Appoint collection agencies.
• Strategize and allocate tasks to agencies.
• Conduct on-site checks to validate procedural adherence.
• Ensure prompt payment deposits by Field Officers (FOS).
• Guarantee timely payments to vendors as per the schedule.
• Conduct training sessions for agents working with vendors.
• Executing recovery procedures.
• Initiate customer calls for debt recovery.
• Ensure team compliance with SOPs during customer interactions.
• Gather customer feedback to improve the collection process.
• Conduct training sessions to enhance the team's collection skills.
• Stakeholder management.
• Conduct regular stakeholder reviews.
• Align stakeholders with the collection strategy.
• Realign case priorities based on defined deliverables and objectives.
• Team management.
• Participate in recruitment process to identify right talent for various roles in the team.
• Identify high potential talent and provide opportunity to groom them for future roles.
• Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
• Set clear targets, train, motivate the team, and foster a positive and collaborative work environment.

Skills

Experience in two-wheeler loan recover

Team management

Communication skills

Legal entity liaison

Leadership

Result oriented

Team player

Motivation skills

Education

Graduate in any stream

Job description

Job Summary

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Responsibilities

• Managing collection targets
• Ensure adherence to collection schedules
• Attain EMI and penalty collection objectives
• Reposition vehicles in cases of defaults
• Close cases by securing settlement amounts
• Explore diverse customer communication approaches for effective recovery
• Vendor management
• Appoint collection agencies
• Strategize and allocate tasks to agencies
• Conduct on-site checks to validate procedural adherence
• Ensure prompt payment deposits by Field Officers (FOS)
• Guarantee timely payments to vendors as per the schedule
• Conduct training sessions for agents working with vendors
• Executing recovery procedures
• Initiate customer calls for debt recovery
• Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions
• Gather customer feedback to improve the collection process
• Conduct training sessions to enhance the team's collection skills
• Stakeholder management
• Conduct regular stakeholder reviews
• Align stakeholders with the collection strategy
• Realign case priorities based on defined deliverables and objectives
• Team management
• Participate in recruitment process to identify right talent for various roles in the team
• Identify high potential talent and provide opportunity to groom them for future roles
• Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success
• Set clear targets, train, motivate the team, and foster a positive and collaborative work environment

Key Decisions / Dimensions

• Appointment of Vendors

Major Challenges

• Managing assertive customers in default
• Dealing with deliberate defaulters
• Sustaining a high team morale

Qualifications and Experience

a) Qualifications

Graduate in any stream

b) Key skills required

• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
• Experience of managing a team is required
• Communication Skills
• Good knowledge and connect with legal entities
• Leadership qualities
• Result Oriented Mindset
• Good team player
• Motivation skills