Debt Manager-Flows-2 Wheeler Loan

Idfc First Bank Limited; Delhi; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Idfc First Bank Limited is seeking a Collection Manager to plan, direct, and oversee the collections department. The role focuses on optimizing EMI recovery while ensuring compliance with bank guidelines, and involves managing external agencies and internal teams to meet defined targets.

The ideal candidate will have at least 2 years of experience in collections, strong negotiation and communication skills, and a proven ability to analyze data and generate MIS reports.

Formación

• Graduate with any field.
• Minimum of 2 years in collections.
• Strong communication and negotiation skills.
• Experience managing agencies and in-house teams.

Responsabilidades

• Manage and oversee the collections process for assigned debts.
• Regularly track the portfolio for buckets in the assigned area.
• Monitor delinquency by bucket and DPD, focusing on non-starters.
• Assign and achieve targets from agencies and in-house teams.
• Follow up with defaulting customers regularly.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery actions.
• Recommend legal actions for non-recoverable cases and coordinate with legal for case closures.
• Maintain administrative data and MIS reports for collections.
• Review collection feedback on a daily, weekly, and monthly basis.

Conocimientos

Negotiation

Data analysis

MIS reporting

Team management

Communication

Educación

Graduate – Any

Descripción del empleo

Job Requirements

About the Role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all guidelines laid out by the bank. The Collection Manager plays a vital role in contributing to the larger organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.

Secondary Responsibilities

• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collections processes and legal guidelines.
• Ability to manage teams and external agencies.
• Excellent communication and negotiation skills.
• Proficiency in data analysis and MIS reporting.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.