Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance; Sedam; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to coordinate recovery of overdue payments on loans. The role involves managing a team of collection officers and ensuring compliance with legal guidelines during repossession.

Key duties include tracking performance, visiting customers, and developing strategies to improve collections while maintaining thorough documentation and reporting.

Qualifications

• Profiency in Excel required.
• Experience in debt collection processes preferred.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counselling and grooming of direct reportees to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.

Skills

Excel proficiency

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation.

Required Qualifications and Experience

• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.