Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance; Kushinagar; On-site; INR 400,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a Debt Management Specialist to lead the recovery of overdue loans and credit accounts. The role involves visiting customers/agencies to achieve collections targets, monitoring performance, and coordinating with RO's while ensuring compliance with legal guidelines during repossessions.

The candidate will manage daily risk reporting, track team performance, coach collection officers, and drive strategies to improve collection rates.

Qualifications

• Experience in managing overdue loan or credit account collections.
• Proficient in Excel and performance tracking.
• Ability to lead a team of collection officers.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against parameters and provide regular updates.
• Ensure legal guidelines are followed during repossessions.
• Daily DRR (Daily Risk Report) management and reporting.
• Counseling and grooming of direct reports to enhance their skills.
• Litigation & Case Management support.

Skills

Excel proficiency

Team management

Customer visits

Debt collection

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the RO''s.To do timely allocation of the cases of the team members.Should be Profecient in excel. Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Counsiling and grooming of his direct reportee to enhance and polish their skill sets.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation.

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the RO''s.To do timely allocation of the cases of the team members.Should be Profecient in excel. Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Counsiling and grooming of his direct reportee to enhance and polish their skill sets.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation.