Delivery Operations Associate Manager

Accenture PLC; Mumbai; On-site; INR 3,000,000 - 4,000,000; Full time

Job summary

Accenture is seeking a Delivery Operations Associate Manager in Mumbai with 10–14 years of end-to-end recruitment experience. You will oversee strategic development and day-to-day operations of recruitment services for a client account, including workforce planning, sourcing, screening, and onboarding.

The role requires hands-on experience with US/Canada recruitment, RPO or managed services, and governance over SLAs/KPIs.

Qualifications

• Experience in end-to-end recruitment for large client accounts.
• Strong stakeholder management and client interaction skills.
• Exposure to US/Canada recruitment and RPO/managed services.

Responsibilities

• Strategic development and ongoing operation of Recruitment services for an assigned client account.
• Lead a team of sourcers, mentor performance, and manage SLAs/KPIs.
• Handle workforce planning, sourcing, screening and onboarding activities.
• Provide recruitment dashboards, analytics, and governance reporting.

Skills

Talent Identification

End-to-end Recruitment

Client interaction

Education

Bachelor's degree

Tools

ATS

Smart Recruiter

HCM platforms

Job description

Skill required:

Talent Acquisition- end to end - Talent Identification

Designation:

Delivery Operations Associate Manager

Qualifications:

Any Graduation

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Strategic development and ongoing operation of Recruitment services under an assigned client account. The role supports workforce planning, sourcing, screening, and onboarding activities, while ensuring delivery of Recruitment services in line with contractual metrics and operational best practices
• Exposure to recruitment processes, travel aviation industry is mandatory.
• Must be Flexible with shift timings
• The role is accountable for day to day recruitment operations
• Strategic development and ongoing operation of recruitment services including workforce planning, sourcing, screening and onboarding. Responsible for leading a team of sourcing associates and should be proficient in various sourcing channels. Must have hands on experience sourcing candidates for the US market and act as the primary contact
• Clear articulation during operational and governance discussions.
• Knowledge of Applicant Tracking Systems ATS, Smart Recruiter, job boards, and HCM platforms.
• 10+ years of end to end recruitment delivery including workforce planning, sourcing, screening, and onboarding.
• Experience in RPO or managed services recruitment models.
• Experience managing SLAs, KPIs, and recruitment reporting.

What are we looking for?

• Primary skill - Talent Identification -
• Handle team performance related issues within the team
• Partner with hiring managers and candidates and ensure continuous engagement throughout the end to end hiring process
• Client interaction and issue resolution
• Recruitment analytics and dashboard reporting
• Process optimization and continuous improvement
• Strong understanding of end to end recruitment lifecycle
• Excellent communication skills with professional and error free language
• Ability to interact confidently with clients and internal stakeholders

Roles and Responsibilities:

• Day to day activity includes strategic development and ongoing operation of all Recruitment services under the client account including workforce planning, sourcing, screening and onboarding. Responsible for leading and influencing the delivery of RPO operational activities and maintaining strong knowledge of operational best practices
• Recruitment operational activities include delivery of all Recruitment Dashboards and responsibility for the overall maintenance and delivery of Recruitment services, HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities including measurement of SLAs and OLAs
• Should have US and Canada recruitment experience and have managed recruitment for these geographies
• Source candidates based on requirements and job descriptions
• Conduct initial screening of shortlisted profiles to confirm they are qualified, interested, and available
• Share shortlisted profiles with hiring managers and interview panels
• Gather feedback from hiring managers on the recruitment process and improve hiring manager and candidate experience
• Meet or exceed primary and secondary metrics as defined contractually in the client agreement across Talent Acquisition Delivery
• Manage day to day sourcing team performance and productivity
• Mentor and manage a team of sourcers
• Develop and deploy process improvement initiatives and process optimization projects
• Provide overall direction to ensure recruiters have an adequate pipeline of candidates
• Utilize reporting tools to identify root cause performance issues and implement corrective actions
• Prioritize work for the team and create talent pipelines for client requirements
• Recruitment service delivery and RPO operations
• SLA and KPI tracking and operational governance
• Team mentoring and performance management
• Client interaction resolution

Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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