Delivery Manager

Hexaware Technologies; Chennai; On-site; INR 300,000 - 700,000; Full time

Job summary

Hexaware Technologies in Chennai seeks a Delivery Manager (Domain) to lead IT delivery across large programs with cross-functional teams. You will own onboarding workflows including KYC/CDD, AML screening, and investor onboarding while coordinating with compliance, legal, and risk stakeholders.

The role requires end-to-end onboarding integrations, CRM, data hubs, and core systems, along with strong governance, offshore/onshore delivery, and SAFe or hybrid delivery practices.

Qualifications

• Must-have: experience in IT delivery, program/portfolio management, or large-scale project leadership with cross-functional teams.
• Domain knowledge of capital markets onboarding, KYC/CDD, AML screening, client onboarding lifecycle, and investor onboarding.
• Strong experience delivering regulated financial services solutions and working with compliance, legal, and risk teams to meet regulatory requirements.
• Understanding of end-to-end onboarding integrations: CRM, client data hubs, KYC/AML engines, identity providers, payment rails, custody/clearing systems, and middle/back-office systems.
• Strong delivery skills: portfolio and program planning, release management, dependency/risk management, resource planning, budgeting, and benefits realization.
• Proven ability to manage distributed teams, third-party vendors, and offshore/onshore delivery models.
• Excellent stakeholder management and communication with senior business, compliance, and technology leaders.
• Experience driving Agile/SAFe or hybrid delivery across multiple streams and governance.
• Strong technical literacy: architecture trade-offs, API integrations, data flows, databases, and cloud/hybrid deployment.
• Experience with production support handover, incident management, SLA-driven operations, and continuous improvement.

Responsibilities

• Delivery leadership across cross-functional teams in IT delivery and large programs.
• Domain knowledge of capital markets onboarding, KYC/CDD, AML, investor onboarding, and data management.

Skills

Delivery Manager

IT delivery

Program management

Cross-functional leadership

Capital markets

KYC/CDD

AML screening

Onboarding integrations

Job description

Role & responsibilities

• Delivery Manager (Domain) Must-have skills experience in IT delivery, program/portfolio management, or large-scale project leadership with proven track record managing multiple cross-functional teams. Deep domain knowledge of capital markets customer onboarding and related areas (client onboarding lifecycle, KYC/CDD, AML screening, account opening, client data management, digital KYC, e-signature, investor onboarding). Strong experience delivering regulated financial services solutions and working with compliance, legal, and risk teams to meet regulatory requirements. Solid understanding of end-to-end onboarding integrations: CRM, client data hubs, KYC/AML engines, identity providers, payment rails, custody/clearing systems, and middle/back-office systems. Strong delivery skills: portfolio and program planning, release management, dependency and risk management, resource planning, budgeting, and benefits realization. Proven ability to manage distributed teams, third-party vendors, and offshore/onshore delivery models. Excellent stakeholder management and communication skills with senior business, compliance, and technology leaders. Experience driving Agile/Scaled-Agile (SAFe) or hybrid delivery across multiple streams and enforcing delivery governance. Strong technical literacy: architecture trade-offs, API integrations, data flows, databases, message buses (e.g., Kafka), and cloud/hybrid deployment considerations. Experience with production support handover, incident management, SLA-driven operations, and continuous improvement.
• Good-to-have skills Experience with investor onboarding platforms, capital markets reference data, client lifecycle management (CLM) tools, or CRM solutions used in financial services.