Delivery Manager

Ericsson; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Ericsson Bangalore is seeking an experienced IT Delivery Manager with a strong mainframe background to lead delivery, governance, and modernization of enterprise services across the PLM landscape.

You will coordinate multi-team initiatives, manage vendors and partners, uphold ITIL practices, and drive automation through mainframe DevOps, ensuring safe, predictable, and prioritized outcomes for the business.

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, business, or a related discipline; equivalent practical experience may be considered.
• Significant experience (10+ years) managing IT delivery, technology programs, or complex initiatives in an enterprise environment.
• Strong understanding of ITIL Service management, change management, incident/problem management, release management, and governance.

Responsibilities

• Lead delivery, governance, and modernization of critical enterprise services across mainframe platforms.
• Coordinate production releases, major changes, migrations, and service transitions across multiple teams and vendors.

Skills

Delivery leadership

ITIL processes

Mainframe knowledge

Release management

DevOps for mainframe

Vendor & stakeholder mgmt

CI/CD pipelines

Education

Bachelor's degree in IT/CS/Engineering/Business

Tools

z/OS

COBOL

JCL

DB2

CICS

Job description

Join our Team

About this opportunity:

Our Solution Area "Product Data & Data Flows" is responsible for Ericsson PLM portfolio management, PLM system strategy, PLM governance forums and Development & Operations of several tools and services in Ericsson PLM Landscape. Our PLM tools and services are used across the company.

We create a PLM system landscape with fit-for-purpose system and tools for different product types. This includes support for interconnections between PDM systems, integrations of PDM systems to other systems, allowing introductions, modernizations and sunsetting of tools and systems when needed to secure business rules enforcement and data integrity.

We are seeking an experienced IT Delivery Manager with a strong mainframe background to lead the delivery, operational excellence and modernization of critical enterprise technology services. This role combines delivery leadership, stakeholder management, service governance, and enough technical depth to guide teams working across mainframe platforms and integrated systems.

The successful candidate will ensure that initiatives and services are delivered safely, predictably, and in alignment with business priorities, while helping the organization evolve its mainframe estate through automation, modernization, and continuous improvement.

You will do:

• Partner with service management and operations teams to maintain service stability, availability, performance, resilience, and recovery readiness.
• Manage suppliers and third-party partners, including deliverables, service levels, commercial performance, and issue resolution.
• Proactively identify and manage Operational risks, issues including security requirements and implement mitigations; elevate with clear recommendations when required.
• Ensure that delivery teams maintain appropriate technical documentation, runbooks, test evidence, operational acceptance criteria, and support handover materials.
• Promote continuous improvement in delivery practices, operational processes, documentation, knowledge transfer, and team ways of working.

You will bring:

• Bachelor’s degree in information technology, computer science, engineering, business, or a related discipline; equivalent practical experience may be considered.
• Significant experience (10 + years) managing IT delivery, technology programs, or complex application and infrastructure initiatives in an enterprise environment.
• Strong understanding of ITIL Service management, change management, incident/problem management, release management, and operational governance.
• Hands‑on or strong working knowledge of IBM mainframe environments, including z/OS, COBOL, JCL, DB2 and CICS.
• Demonstrated experience coordinating production releases, major changes, migrations, upgrades, or service transitions preferrable in a mainframe environment.
• Experience managing delivery across multiple teams, technologies, vendors, and organizational boundaries.
• Familiarity with mainframe DevOps and automation tooling, CI/CD practices, source control, automated testing, and deployment pipelines.
• Relevant certifications such as ITIL V3 or V4 Service Management.
• Strong understanding of resiliency, disaster recovery, capacity planning, cybersecurity, and business continuity for mainframe services.
• Experience in Gen AI Tools for Application Operations domain.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore