Delivery Leader - Salesforce

Coforge; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Coforge is seeking a Salesforce Delivery Leader to steer end-to-end delivery, operational excellence and growth across our Salesforce portfolio in Greater Noida. This high-impact leadership role requires deep Salesforce ecosystem expertise, strong P&L ownership and experience leading large-scale global delivery organizations.

You will lead a 700+ member Salesforce organization with accountability for a sizeable multi-million-dollar P&L, shaping strategy, governance, and delivery excellence

Qualifications

• 18+ years of IT services experience with leadership across enterprise applications
• Proven experience leading large-scale Salesforce delivery organizations
• Strong expertise across Salesforce portfolios including Sales Cloud, Service Cloud, Experience Cloud and Data Cloud

Responsibilities

• Lead a global organization of 700+ Salesforce professionals across implementation, transformation, managed services and support
• Own and manage a sizeable multi-million-dollar P&L with accountability for revenue growth and profitability
• Drive delivery excellence across complex Salesforce programs with governance on quality, timelines and budgets
• Serve as executive escalation point for strategic customers and internal stakeholders
• Oversee workforce planning, capacity management, hiring and performance management
• Drive business planning, forecasting, and margin optimization while balancing growth and customer success
• Collaborate with Sales, Account Management and Practice leaders to drive growth in strategic accounts
• Support large deals, solutioning, estimation and delivery planning for complex Salesforce transformations
• Build Salesforce competencies through certifications, accelerators and best practices
• Drive delivery assurance across large transformational engagements and global multi-shore programs
• Foster innovation across Salesforce Data Cloud, MuleSoft and emerging capabilities

Skills

Salesforce Delivery Leadership

Salesforce Practice Management

P&L Management

Large-Scale Delivery

Global Delivery

Digital Transformation

Managed Services

Salesforce Sales Cloud

Service Cloud

Experience Cloud

Data Cloud

Agentforce

MuleSoft

Delivery Excellence

Customer Success

Large Deal Solutioning

Workforce Management

Job description

Skills: Salesforce Delivery Leadership, Salesforce Practice Management, P&L Management, Large-Scale Delivery, Global Delivery, Digital Transformation, Managed Services, Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce, MuleSoft, Delivery Excellence, Customer Success, Large Deal Solutioning, Workforce Management

Experience: 18+ years

Location: Greater Noida

Role Overview:

Coforge is seeking to appoint a Salesforce Delivery Leader to lead end-to-end delivery, operational excellence and growth across our Salesforce portfolio This is a high-impact leadership role requiring deep Salesforce ecosystem expertise, strong P&L ownership and experience leading large-scale global delivery organizations

The role will lead a 700+ member Salesforce organization with accountability for a sizeable multi-million-dollar P&L, bringing together delivery excellence, customer success, commercial performance, capability building and people leadership

This is an opportunity to shape and scale Coforge’s Salesforce delivery organization, strengthen strategic customer relationships and build differentiated capabilities across Salesforce transformation, implementation and managed services

Key Responsibilities:

• Lead a global organization of 700+ Salesforce professionals across implementation, transformation, managed services and support


• Own and manage a sizeable multi-million-dollar P&L with accountability for revenue growth, profitability, delivery excellence, customer satisfaction and operational performance


• Drive delivery excellence across complex Salesforce programs ensuring strong governance across quality, timelines, budgets, risks and customer outcomes


• Serve as the executive escalation point for strategic customers and internal stakeholders across critical delivery and service matters


• Own workforce planning, utilization, capacity management, hiring, performance management and succession planning across the Salesforce delivery organization


• Drive business planning, forecasting, budgeting, revenue management and margin optimization while balancing growth and customer success


• Partner closely with Sales, Account Management, Consulting, Salesforce Solutions and Practice leaders to drive growth and expansion across strategic accounts


• Support large deals, strategic pursuits, RFPs, solutioning, estimation and delivery planning for complex Salesforce transformation programs


• Build and scale Salesforce competencies through certifications, leadership development, reusable assets, accelerators, frameworks and delivery best practices


• Drive delivery assurance and execution planning across large transformational engagements and global multi-shore programs


• Foster innovation across Salesforce Data Cloud, Agentforce, AI, MuleSoft and emerging Salesforce capabilities

Ideal Candidate Profile:

• 18+ years of experience in IT Services with significant leadership experience across enterprise applications, digital transformation and consulting


• Minimum 3+ years as a Delivery Head or Practice Head leading a large-scale Salesforce delivery organization


• Proven experience leading organizations of 500+ professionals with strong people, delivery and operational leadership


• Demonstrated experience owning and managing a USD 50M+ P&L with accountability for revenue, margins and business performance


• Deep expertise across Salesforce consulting, implementation, transformation and managed services


• Strong exposure to Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce and MuleSoft


• Proven experience managing global and multi-shore delivery teams across geographies


• Strong track record in strategic account management, customer relationship management and delivery-led business growth


• Experience supporting large deal pursuits, solutioning, estimation, transition and delivery assurance


• Strong business and commercial acumen with the ability to balance growth, profitability, delivery excellence and customer success


• Executive presence with the ability to engage C-level stakeholders and lead high-value strategic customer relationships


• Salesforce certifications preferred with PMP or equivalent project management certification considered an advantage

Coforge is an equal opportunity employer committed to diversity and inclusion