Director, Growth Multiplier (Salesforce Practice)

Leadout Capital; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Leadout Capital in Bengaluru seeks a Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This senior role blends delivery leadership with growth acceleration, driving value across Salesforce implementations and strategic initiatives.

You will build and scale a world-class services team, shape GTM delivery, influence executive stakeholders, and ensure high-quality outcomes for complex engagements across multiple engagement models.

Qualifications

• 18+ years of consulting or professional services experience.
• Salesforce project implementation experience across engagement models.
• Pre-sales management experience with enterprise sales cycles.

Responsibilities

• Act as a growth multiplier for the delivery team and the centre of excellence.
• Lead, grow and structure a world-class professional services team.
• Infuse a sales mindset into delivery leadership and pursue new opportunities.
• Provide hands-on leadership, direction and mentoring to maximise utilisation.
• Present compelling solutions to executive leadership and prospective clients.

Skills

Delivery leadership

Salesforce

Growth mindset

Executive presence

Pre-sales management

Enterprise sales

GTM impact

Strategic consulting

Leadership

Education

Degree or equivalent proven experience

Job description

The Experience

We are seeking an exceptional Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This is a senior leadership role for someone who is an equal parts delivery leader & growth driver — someone who does not just run a services organisation but actively multiplies its impact. You will combine deep Salesforce delivery expertise with a growth mindset, executive presence, and the relentless persistence to grow the team’s reputation as a centre of excellence. You will be a key member of the Leadership Team of the Strategic New & Emerging Technology practice, accountable for both the quality of delivery and the strategic building & expansion of our practice. The ideal candidate brings 18+ years of consulting or professional services experience, a passion for innovation, and a proven track record of scaling teams, winning business, and driving measurable customer outcomes. As a Director of Professional Services, you should have expertise in building strong competency in building and scaling Salesforce’s New & Emerging Technology cloud capabilities and delivering high value to customers. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.

• Act as a growth multiplier — raise the ceiling of what the team believes is possible, create conditions where talented people do their best work, and leave every person better than you found them.
• Build, manage, and continuously grow a world-class professional services team with the right talent and organizational structure.
• Bring a genuine sales mindset to a delivery leadership role — actively hunt for new opportunities & open doors with persistence and creativity.
• Proven track record of demonstrating GTM impact.
• Provide hands-on leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilisation.
• Present compelling solutions and proposals to internal and external stakeholders, including executive leadership and prospective clients.
• Identify, develop, and elevate next-generation leaders while fostering a high-performance, growth-oriented culture across distributed, geographically diverse teams.
• Hire exceptional talent and manage performance to ensure meaningful career growth opportunities.
• Embody company values and set the standard for exemplary, inclusive leadership.
• Oversee successful delivery of complex Salesforce implementations across multiple engagement models, ensuring customer satisfaction and value realisation.
• Drive Enterprise AI Delivery & Readiness by shaping the strategic consulting roadmaps for predictive and generative AI deployments, ensuring cross-functional project alignment while mitigating risk and governance constraints at a portfolio level
• Establish high-level discovery and consulting governance frameworks; guiding engagement teams to validate business transformation assumptions and leverage advanced LLMs like Claude to simulate delivery models and proactively address execution edge cases
• Champion an organizational AI-first delivery methodology, driving the integration of advanced AI tools, project accelerators, and agentic evaluation frameworks to optimize execution velocity and elevate consulting quality across all practice programs
• Drive a culture of continuous innovation, challenging the team to evolve delivery approaches and maximise the value of Salesforce products for clients.
• Lead through thought leadership, industry visibility, partner engagement, and a reputation for delivery excellence that makes clients want to work with us and talent want to join us.
• Champion GDC capabilities internally and externally; position the centre as a strategic asset and a differentiator in contested sales situations.
• Build and foster stronger collaboration with Regional Salesforce Professional Services teams and broader ecosystem partners.
• Drive the Product & Engineering feedback loop for Customers as OneSalesforce program by fostering stronger relationships and collaboration with Product & Engineering teams.
• Communicate with clarity, concision, and impact — both in writing and in spoken form — across diverse audiences from technical teams to C-suite executives.
• Listen actively and adapt communication style to the audience; project calm and confidence in high-pressure situations and during periods of crisis or uncertainty.
• Build strong, trusted partnerships across a matrixed organisation, influencing without authority and earning credibility through expertise and integrity.
• Collaborate effectively across internal and external teams to garner alignment and achieve outsized impact.

You're Our Person If...

• 18+ years of experience in a consulting firm or professional services division of a software company, delivering software-based business solutions across Sales, Marketing, Service, and Support.
• Demonstrable growth mindset — a track record of not just managing a practice but building it from scratch, expanding it, opening new accounts, and building a pipeline through personal hustle, network, and thought leadership.
• Strong Salesforce experience across Sales Cloud, Service Cloud, and/or Industry Clouds; knowledge of Data & AI / Agentic Tech Stacks is highly valued.
• Track record of at least 5 successful Salesforce cloud project implementations, including one or more large-scale transformation engagements.
• Demonstrated success in building and scaling practice capability through pre-sales playbooks, architectural design frameworks, and demand planning.
• Proven ability to sell solutions at the C-level and consistently deliver revenue targets with accurate forecasting.
• Deep understanding of enterprise sales cycles and different professional services engagement models.
• Experience building or contributing to brand positioning for a delivery organization — through content, partnerships, events, or industry recognition.
• Demonstrated understanding of integration frameworks and experience delivering performant, scalable, and robust complex Salesforce integrations.
• Strong grasp of business processes and their implementation into enterprise applications; ability to quickly translate technology concepts into business value.
• Degree or equivalent proven experience; experience evaluated on core competencies, including leadership roles, military experience, volunteer roles, and work experience.

Even Better If...

• Life Sciences
• Manufacturing and Automotive
• Sales and Service / Contact Center
• Marketing & Loyalty
• Retail and Consumer Goods / Commerce
• Services stack — Data Migration, DevOps, and related disciplines