Delivery Leader

Virtusa; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Virtusa is seeking a senior program and delivery executive with extensive P&L and large account leadership in the telecom domain. The role focuses on strategy, multi-vendor delivery, and building long-term client partnerships.

The candidate should demonstrate proven program management skills, ability to run complex engagements, and a track record of shaping service offerings while optimizing costs and timelines across onsite-offshore delivery models.

Qualifications

• Customer focus to exceed client expectations and drive improvements.
• Strategic thinking to align efforts with long-term goals and build large clients.
• Delivery mindset with initiative, clear goals and accountability.
• Sound decision making in client-centric, business-critical scenarios.
• Collaborative leadership across roles, departments, and partners.
• Develop talent through coaching and performance feedback.
• Motivate teams, manage change, and influence stakeholders.

Responsibilities

• Oversee multiple project delivery teams to ensure client satisfaction for large engagements.
• Lead programs with cross-functional teams, ensuring delivery within budget and schedule.
• Develop and execute strategies for service offerings and client growth.
• Manage risks, resolve conflicts, and coordinate multi-vendor delivery models.
• Build and sustain strong customer relationships and account governance.

Skills

Customer Focus

Strategic Thinking

Drive for Execution

Decision Making

Team Collaboration

Talent Development

Motivation & Engagement

Job description

Role Summary

Minimum 20+ years of overall work experience

Minimum 20+ years of overall work experience

Should have experience of managing P & L and delivery of large accounts to the extent of 50 mn $ and above in Telecom domain

Technically sophisticated and business savvy management professional with proven program and project management skills, proficient in managing widely diverse projects within agreed cost and time lines

Experience in every aspect of running a business segment including Customer relationship, Engineering management, Managing budgets, Resource management, leadership identification and grooming

Develop overall strategy, models, tools and action plans for new and current service offerings and ability to manage complex conflicts and resolutions

Ability to mitigate risk and solve problems by using out-of-the-box thinking and innovative problem solving abilities

Experience to onsite offshore models & multi vendor set up

Oversee multiple project delivery teams to ensure client satisfaction for given large customer engagements.

Experience in matrix organization (to be able to adopt and operate in)

Critical Competencies

• Customer Focus: Strives for customer success and exceeds their expectations by understanding their needs and driving improvements in products and services.
• Strategic Thinking: Focuses the organization on efforts that align with the company's strategic direction to build large clients.
• Drive for Execution: Achieves results by taking initiative, setting challenging goals and holding people accountable.
• Decision Making: Demonstrates accountability and commitment to making sound decisions in the best interest of the company and take the client along.
• Team Collaboration: Builds an engaged, productive team, sharing knowledge and collaborating internally across roles, departments, and locations as well as externally with partners and customers.
• Talent Development: Provides constructive performance feedback and coaches people in the development of their skills for current or future roles; works quickly to resolve performance issues.
• Motivation & Engagement: Energizes and inspires people through empowerment, recognition and passion. Manages continuity, change and transition. Knows how to influence and enable others. Addresses the impact of attitude and action on the organization and its participants