Global Delivery Leader - Hitech (Engineering Services)

Spot Your Leaders & Consulting; Bengaluru; On-site; INR 4,200,000 - 6,000,000; Full time

Job summary

Spot Your Leaders & Consulting in Bengaluru, India seeks a seasoned Global Delivery Leader to drive Product Engineering services across key client accounts. You will manage a $100 Mn P&L and oversee delivery for 2000+ employees across geographies including India, Taiwan, Malaysia, Spain, Mexico and the US, shaping delivery strategy and client outcomes.

The role requires deep knowledge of IT service delivery, strong stakeholder management, budget discipline, and a track record of leading

Qualifications

• Proven track record of managing global client accounts.
• Strong understanding of IT service delivery frameworks in Product engineering.
• Experience in budget management and financial reporting for large-scale projects.
• Demonstrated problem-solving and proactive approach to challenges.
• Ability to analyze data and metrics to inform decisions.
• Ability to work in a fast-paced, multicultural environment and manage multiple priorities.

Responsibilities

• Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objectives.
• Manage and grow strategic accounts generating $100 Mn annually with 2000+ employees.
• Develop and maintain strong client relationships, acting as main contact for project inquiries and escalation.
• Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvements.
• Oversee project management processes, ensuring timely delivery and adherence to quality standards.
• Analyze account performance metrics to identify growth opportunities and optimization.
• Manage budgets and financial aspects of client accounts, ensuring profitability.
• Facilitate regular account reviews and performance meetings with clients.

Skills

Global delivery leadership

P&L management

Client relationship management

Budget management

Cross-geography coordination

IT service delivery frameworks

Education

Bachelor's degree in Business/IT

Master's degree preferred

Job description

?Global Delivery Leader: 18+ years of experienc

eWe are seeking a dedicated & experienced Global Delivery Leader to join our dynamic team providing Product Engineering services in some our key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $100 Mn P&Ls & driving the execution of our strategic delivery initiatives across our Product engineering vertical. This will be a global role & you will be expected to manage 2000+ employees spread across multiple geographies – India, Taiwan, Malaysia, Spain, Mexico & US. The ideal candidate will possess a robust understanding of industry trends and will play a crucial role in aligning our delivery strategies with business objectives, ensuring that we meet client expectations consistently. Your leadership will be instrumental in fostering a culture of excellence within the delivery teams, promoting innovation, and ensuring that we remain at the forefront of technological advancements within the industry. As a key player in our organization, you will also contribute to the continuous improvement of our service offerings, positioning our company as a leader in the industry.

Responsibilities

• : Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objective
• s.Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employe
• esDevelop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalation
• s.Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvemen
• t.Oversee project management processes, ensuring timely delivery of services and adherence to quality standard
• s.Analyze account performance metrics to identify areas for growth and optimization within service deliver
• y.Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service deliver
• y.Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiative

Requiremen

• ts:Proven track record of managing global client accounts with demonstrated success in achieving business objectiv
• es.Strong understanding of IT service delivery frameworks and methodologies in Product engineering (R&D) doma
• in.Experience in budget management and financial reporting for large-scale projec
• ts.Demonstrated problem-solving skills and a proactive approach to addressing challeng
• es.Ability to analyze data and metrics to inform decision-making and enhance service delive
• ry.Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple prioriti

Behavioral Ski

• lls:Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all le
• velsAbility to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priori
• tiesProactively develop strong, trusted relationships with executive stakeholders, both within the organization and with cli

Qualifica

• tion:Bachelor's degree in Business, Information Technology, or a related field; Master's degree prefe
• rred.Overall 20+ yrs of experience with a minimum of 15 years of experience in account management or delivery roles for R&D services within the IT services indu