Delivery & Customer Support Executive

Cravingcode Technologie Pvt Ltd; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Buildesk is seeking a skilled Software Implementation Specialist in Mumbai to lead end-to-end ERP/CRM deployments for real estate clients. You will map client processes to Buildesk workflows, configure modules and roles, and drive project delivery with strong stakeholder coordination.

You will also conduct online and onsite product demonstrations, train client teams, and provide ongoing post-implementation support to ensure adoption and satisfaction.

Qualifications

• Strong communication and presentation skills.
• Experience in software implementation and customer training.
• Ability to document business processes and map them to workflows.
• Experience with SQL or databases is a plus.
• Ability to manage multiple client projects simultaneously.

Responsibilities

• Handle end-to-end implementation of Buildesk ERP/CRM solutions for real estate clients.
• Understand customer business processes and map them to Buildesk workflows.
• Configure modules, user roles, permissions, and system settings based on client requirements.
• Coordinate implementation timelines and ensure successful project delivery.
• Conduct online and onsite product demonstrations and training.
• Provide post-implementation support through calls, emails, remote sessions, and ticketing systems.
• Maintain implementation documentation and status reports.
• Ensure timely completion of deliverables while meeting quality standards.

Skills

Communication

Requirement gathering

Training & onboarding

Project coordination

Customer support

Documentation

Go-live support

SQL basics

Tools

SQL

Job description

About Us: Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Key Responsibilities

Software Implementation

• Handle end-to-end implementation of Buildesk ERP/CRM solutions for real estate clients.
• Understand customer business processes and map them to Buildesk workflows.
• Configure modules, user roles, permissions, and system settings based on client requirements.
• Coordinate implementation timelines and ensure successful project delivery.

Requirement Gathering

• Conduct requirement gathering sessions with customers.
• Prepare implementation documents, process flows, and functional requirement documents (FRDs) wherever required.
• Identify gaps and recommend best practices aligned with Buildesk functionalities.

Customer Onboarding & Training

• Conduct online and onsite product demonstrations.
• Train client teams, including Sales, CRM, Accounts, Collections, and Management users.
• Ensure successful user adoption through structured onboarding and knowledge transfer.

Customer Support

• Provide post-implementation support through calls, emails, remote sessions, and ticketing systems.
• Troubleshoot functional issues and provide timely resolutions.
• Coordinate with the Product and Technical teams for bug resolution and feature enhancements.
• Maintain high customer satisfaction through proactive communication and follow-ups.

Project Coordination

• Monitor project milestones and implementation progress.
• Maintain implementation documentation and status reports.
• Ensure timely completion of deliverables while meeting quality standards.

Requirements

• Strong communication and presentation skills.
• Excellent customer handling and relationship management abilities.
• Strong analytical and problem-solving skills.
• Ability to understand and document business processes.
• Experience in software implementation and customer training.
• Ability to manage multiple client projects simultaneously.
• Good documentation skills.
• Comfortable conducting online product demonstrations and training sessions.
• Basic understanding of SQL or databases will be an added advantage.

Preferred Experience

Candidates having experience in:

• ERP/CRM Implementation
• SaaS Product Delivery
• Functional Consulting
• Customer Success
• Software Support
• Real Estate ERP/CRM solutions

Preferred Background

• Experience in ERP/CRM implementation or customer onboarding.
• Exposure to Requirement Gathering, UAT, Data Migration, User Training, and Go-Live Support.
• Prior experience in Real Estate ERP/CRM products will be an added advantage.

What We’re Looking For

• Customer-first mindset
• Excellent communication skills
• Ownership and accountability
• Ability to work under deadlines
• Quick learner with a positive attitude
• Strong coordination and follow-up skills
• Team player with problem-solving abilities