Customer Support & Operations Executive

Allsoft Consulting; Raipur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Allsoft Consulting is seeking a proactive Customer Experience Operations Executive to be the key link between clients, products, and engineering teams. This high-impact role blends customer success with business operations to manage the full customer journey and improve internal processes.

You will own customer experience across Freshdesk, email and phone, coordinate product support, and develop dashboards and reports to track performance.

Qualifications

• BCA, B.Sc. IT or equivalent with ability to understand software workflows and communicate with developers.
• Excellent written and verbal English skills.
• Experience with SaaS platforms (Freshdesk, Jira, or Asana) and strong Excel for reporting and analysis.

Responsibilities

• Own Customer Experience: be the primary contact across Freshdesk, email, and phone, delivering exceptional customer support and building long-term relationships.
• Product Support Coordination: gain deep expertise in our products, provide functional troubleshooting (non-SQL), and convert customer feedback into well-defined tasks for engineering teams.
• Reporting Process Management: create operational trackers, dashboards, and reports while coordinating client reviews and internal meetings to ensure timely execution.
• Business Operations: work closely with the Managing Director and engineering teams to coordinate daily priorities, eliminate operational bottlenecks, maintain SOPs, contracts, and NDAs, and support HR/IT coordination to keep business operations running smoothly.

Skills

Communication

Education

BCA/B.Sc. IT or equivalent

Tools

Freshdesk

Jira

Asana

Excel

Job description

We re looking for a proactive Customer Experience Operations Executive to become the key link between our clients, products, and engineering teams. This is a high-impact, ownership-driven role that combines customer success with business operations. Beyond resolving support queries, you ll manage the complete customer journey, improve internal processes, and help keep daily operations running efficiently.

Responsibilities

• Own Customer Experience: Be the primary point of contact across Freshdesk, email, and phone, delivering exceptional customer support and building long-term relationships.
• Product Support Coordination: Gain deep expertise in our products, provide functional troubleshooting (non-SQL), and convert customer feedback into well-defined tasks for engineering teams.
• Reporting Process Management: Create operational trackers, dashboards, and reports while coordinating client reviews and internal meetings to ensure timely execution.
• Business Operations: Work closely with the Managing Director and engineering teams to coordinate daily priorities, eliminate operational bottlenecks, maintain SOPs, contracts, and NDAs, and support HR/IT coordination to keep business operations running smoothly.

Requirements

• Education: BCA, B.Sc. IT, or equivalent technical qualification with the ability to understand software workflows and communicate effectively with developers.
• Communication: Excellent written and verbal English skills.
• Technical Skills: Experience with SaaS platforms such as Freshdesk, Jira, or Asana, along with strong Excel skills for reporting and analysis.

Bonus If You Have

• Experience supporting B2B SaaS, ERP, or other enterprise software products.
• A strong ownership mindset with excellent stakeholder and project coordination skills in a fast-paced startup environment.
• Exceptional attention to detail and a passion for transforming unstructured processes into efficient, scalable systems.

Preferred Qualifications

• Experience: 2+ years in a Software/IT Customer Success, Technical Support, Product Implementation, or Technical Operations.

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