Debt Manager-Flows-Micro Finance

Idfc First Bank Limited; Delhi; On-site; INR 350,000 - 520,000; Full time

Job summary

Idfc First Bank Limited is seeking a Debt Manager to lead collections, coordinate with external agencies, and drive recovery within regulatory guidelines.

You will oversee delinquency control, daily MIS updates, and continuous process improvements across in-house and agency partners.

Qualifications

• Understanding of debt collection processes and legal guidelines.
• Experience in handling agency collaborations and in-house teams.
• Strong communication and follow-up skills for customer interaction.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports and review collection feedback on a daily, weekly, and monthly basis.

Skills

Collection processes

Legal compliance

Team management

External agencies

Communication

Follow-up

MIS records

Administrative records

Delinquency control

Education

Graduate

Postgraduate

Job description

Job Requirements

About the Role

The Debt Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of retrieving EMIs from customers while ensuring adherence to all bank guidelines, contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.

Secondary Responsibilities

• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports and review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – Any discipline

Experience

• Minimum of 0-2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage teams and external agencies effectively.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS and administrative records.
• Analytical mindset to track and control delinquency.