Debt Manager-Flows-Credit Cards

Idfc First Bank Limited; Kamrup Metropolitan; On-site; INR 500,000 - 800,000; Full time

Job summary

Idfc First Bank Limited is seeking an Associate Collection Manager – Credit Cards to oversee the collections department in the assigned territory, coordinating with external agencies and in‑house teams to optimize EMI retrieval while ensuring compliance with bank guidelines.

The role emphasizes disciplined MIS reporting, regular follow‑ups with defaulting customers, and potential legal actions for non‑recoverable cases, contributing to the bank's recovery objectives.

Qualifications

• Graduate or postgraduate degree in any discipline.
• At least 2 years in collections.
• Experience in EMI retrieval and recovery processes.
• Ability to manage external agencies and ensure legal compliance.
• Maintain MIS reports and data.

Responsibilities

• Manage collections process for assigned debts.
• Track portfolio by buckets and DPD in the assigned area.
• Monitor delinquency and focus on non-starters.
• Coordinate targets with agencies and in‑house teams.
• Follow up with defaulting customers regularly.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery procedures.
• Recommend legal actions and coordinate with legal for closures.
• Maintain daily/weekly/monthly MIS data and collection records.
• Suggest process changes to improve efficiency.
• Collaborate with stakeholders across Retail Banking.
• Leverage internal synergies to enhance service quality.

Skills

Organizational skills

Planning

Agency liaison

Communication

MIS reporting

Legal awareness

Recoveries

Education

Graduate – Any discipline

Post Graduate – Any discipline

Job description

Job Requirements

About the Role

The Associate Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI retrieval from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency by bucket and DPD, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery procedures.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline
• Post Graduate – Any discipline

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong organizational and planning skills.
• Ability to manage and collaborate with external agencies.
• Excellent communication and follow-up skills.
• Understanding of legal guidelines and recovery processes.
• Proficiency in maintaining MIS reports and administrative data.