Debt Manager-Flows-Commercial Vehicle

IDFC FIRST Bank; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

IDFC FIRST Bank is hiring a Debt Manager - Flows - Commercial Vehicle in Delhi to plan and oversee collections activities across the assigned territory. The role focuses on optimizing EMI recovery while adhering to bank guidelines.

The incumbent will manage agencies, monitor delinquency by bucket/DPD, and coordinate with legal teams for recovery actions. Strong organizational, communication, and leadership skills are essential in this role.

Qualifications

• Graduation in any discipline.
• 0–2 years of experience in collections or related fields.
• Strong organizational and communication skills.
• Experience with agencies and recovery processes is a plus.

Responsibilities

• Manage and execute the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Monitor delinquency by bucket and Days Past Due (DPD).
• Allocate targets to agencies and in-house teams and ensure achievement.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Initiate recovery processes for absconded default customers.
• Recommend legal action for non-recoverable cases and coordinate with the legal team.

Skills

Organizational skills

Communication skills

Team & agency management

Knowledge of legal guidelines

MIS and records management

Education

Graduation in any discipline

Job description

Job Requirements

About the Role

The Debt Manager - Flows - Commercial Vehicle is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and execute the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Monitor and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
• Allocate targets to agencies and in-house teams and ensure achievement.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Initiate recovery processes for absconded default customers.
• Recommend legal action for non-recoverable cases and coordinate with the legal team for case closure.

Secondary Responsibilities

• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduation in any discipline.

Experience

• 0 to 2 years of relevant experience in collections or related fields.

Skills and Attributes

• Strong organizational and planning skills.
• Excellent communication and interpersonal abilities.
• Ability to manage and motivate teams and external agencies.
• Knowledge of legal guidelines and recovery processes.
• Proficiency in maintaining MIS and administrative records.