Deal desk analyst

Cognizant; Hyderabad; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Cognizant in Hyderabad is seeking a Deal Desk Analyst to support the order-to-cash process. You will provide consultative guidance to Sales Representatives on the Deal Desk process via email, video conference, and CRM tasks, while monitoring case queues and maintaining SLAs across NAMER, EMEAA, or APAC time zones.

You will collaborate with cross-functional teams, educate sales on best practices, handle escalations, onboard new teammates, and help resolve cases quickly to release sales capacity

Qualifikationen

• 2+ years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management.
• Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory.
• Experience of working effectively with Multiple Stakeholders and Cross functional Teams.
• Strong business acumen, organizational, time management skills and attention to detail.
• Ability to learn quickly in a dynamic and collaborative environment.
• Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end.
• Proficient with Google and Microsoft Office products.
• Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred.
• Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred.

Aufgaben

• As a steward of the order to cash process, you will understand the ins and outs of LinkedIn sales policies, processes, and systems & support the internal teams with the processing of all cases.
• Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM
• Provide operational and administrative support to Sales Representatives
• Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
• Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with LinkedIn sales policies
• Ability to work across NAMER, EMEAL, or APAC time zones
• Work with Cross functional Teams on cases where required to resolve the case
• Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams
• Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities
• Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
• Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems

Kenntnisse

Interpersonal skills

English communication

Cross-functional collaboration

Time management

Attention to detail

Learning agility

Multitasking

Problem solving

Tools

Microsoft Dynamics 365

Salesforce

Oracle CRM

Google Workspace

Microsoft Office

Jobbeschreibung

Deal Desk Analyst

Job Description Responsibilities:

• As a steward of the order to cash process, you will understand the ins and outs of LinkedIn sales policies, processes, and systems & support the internal teams with the processing of all cases.
• Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM
• Provide operational and administrative support to Sales Representatives
• Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
• Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with LinkedIn sales policies
• Ability to work across NAMER, EMEAL, or APAC time zones
• Work with Cross functional Teams on cases where required to resolve the case
• Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams
• Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities
• Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
• Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems

Preferred Qualifications

• 2 + years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management
• Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory
• Experience of working effectively with Multiple Stakeholders and Cross functional Teams.
• Strong business acumen, organizational, time management skills and attention to detail
• Ability to learn quickly in a dynamic and collaborative environment
• Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end.
• Proficient with Google and Microsoft Office products
• Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred
• Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred