Deal Desk Analyst

Brivo, Inc.; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Brivo, Inc. in Bangalore is seeking a Deal Desk Analyst to support quote-to-order reconciliation, data processing, and global sales operations. You will master Zoho CRM, Salesforce and EE Admin, ensure high data integrity, and assist sales reps with workflows and resources.

You'll collaborate with finance, marketing, and customer success teams to resolve issues and optimize processes while aligning with U.S. time zones from India.

Qualifications

• 2-4 years of experience in sales support, data entry, or deal desk roles preferred.
• Recent graduates with strong organizational skills are encouraged to apply.
• Proficiency with CRM systems (Zoho CRM, Salesforce a plus).
• Strong attention to detail, data management, and organizational abilities.
• Effective communication skills for coordinating across teams and regions.
• Ability to work within a U.S. time zone.

Responsibilities

• Data Entry and System Management (70%): Input and manage sales data in Zoho CRM, Salesforce and EE Admin; track deal flow and contracts; process orders promptly.
• Sales Team Support (20%): Serve as primary contact for assigned reps; help with data questions and access to tools and contacts.
• System Mastery and Improvement (10%): Become expert in Zoho CRM, Salesforce and EE Admin; continuously improve processes and system efficiency.

Skills

CRM systems

Data entry

Data integrity

Communication

Time management

Cross-team coordination

Tools

Zoho CRM

Salesforce

EE Admin

Job description

Deal Desk Analyst

Department: Sales

Employment Type: Full Time

Location: Bangalore

Reporting To: Reseller Success Manager

Description

The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM, Salesforce and Brivo’s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs. You will also work to provide key KPI’s, data and analytics and be responsible to define key sales and business operations processes.

This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions.

Key Responsibilities

• Data Entry and System Management (70%):
  • Accurately input and manage sales data in Zoho CRM, Salesforce and EE Admin systems.
  • Track deal flow, contracts, and sales activity while ensuring high data integrity.
  • Process orders and sales information in a timely and organized manner.
• Sales Team Support (20%):
  • Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes.
  • Provide support by helping sales reps access the right tools, content, and contacts for their deals.
  • Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges.
• System Mastery and Improvement (10%):
  • Become an expert in the use of Zoho CRM, Salesforce and EE Admin to optimize sales operations.
  • Continuously work on improving the process and system efficiency to better support the sales organization.

Skills, Knowledge & Expertise

• Experience:
  • 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply.
• Skills:
  • Proficiency with CRM systems (Zoho CRM, Salesforce experience is a plus).
  • Having sales operations experience is a huge plus.
  • Strong attention to detail, excellent data management, and organizational abilities.
  • Effective communication skills for coordinating across teams and regions.
  • Ability to manage time efficiently and work within a U.S. time zone.