Database Support Engineer

Kiya.ai; Mumbai Suburban, Navi Mumbai, Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kiya.ai in Mumbai is seeking a Database / SQL Support analyst to join our Investment banking client team. The role demands 3–5 years of hands-on experience providing first-class database and SQL support.

You will liaise with developers, coordinate with a global team, maintain a knowledge base in SharePoint, and help reconfigure setups to improve system efficiency while meeting tight deadlines.

Qualifications

• 3–5 years of experience in database/SQL support.
• Ability to work under tight deadlines.
• Experience liaising with developers and global teams.

Responsibilities

• Provide first class support to all users of the application system in a timely and efficient manner.
• Liaise with the developers to communicate issues raised by the business
• Communicating with the global team to resolve issues.
• Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
• Build a working knowledge of the systems and business area in order to provide a high level of support.
• Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
• Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.
• The systems which team supports are classified as Tier 1 business critical which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
• Ability to work within tight deadlines
• Ability to work independently and as part of a team.

Skills

SQL

Database support

Communication

ITIL

Troubleshooting

Tools

SharePoint

Job description

Dear Candidates,

We are hiring Database / SQL Support analyst for our Investment banking client in Mumbai.

Experience : 3-5 years

Direct Responsibilities

1. Provide first class support to all users of the application system in a timely and efficient manner.
2. Liaise with the developers to communicate issues raised by the business
3. Communicating with the global team to resolve issues.
4. Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
5. Build a working knowledge of the systems and business area in order to provide a high level of support.
6. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
7. Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.
8. The systems which team supports are classified as Tier 1 business critical which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
9. Ability to work within tight deadlines
10. Ability to work independently and as part of a team.