Data Analyst Manager

Higher Brain Living®; Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading BPO organization is seeking a results-driven Six Sigma Black Belt / Data Analyst Manager to lead process improvement initiatives and support data-driven decision-making across their operations. The ideal candidate will have 8-12 years of experience in BPO operations and a strong background in data analysis and operational excellence. This role offers a chance to influence change and optimize performance in a dynamic environment.

Qualifications

• 8-12 years of relevant experience in BPO operations, process improvement, or data analytics.
• Experience in handling global stakeholders and managing cross-border projects.
• Exposure to automation tools and AI/ML applications in process improvement.

Responsibilities

• Lead and drive continuous improvement projects across BPO back-office operations.
• Analyze business processes, identify inefficiencies, and recommend data-driven solutions.
• Conduct root cause analysis for operational issues and implement corrective actions.
• Define, measure, and monitor KPIs to ensure operational excellence.

Skills

Data analysis

Process re-engineering

Operational excellence

Analytical skills

Problem-solving skills

Stakeholder management

Tools

Excel

PowerPoint

Data visualization tools

Job description

Our client is a leading BPO organization specializing in back-office operations. They are seeking a results-driven Six Sigma Black Belt / Data Analyst Manager to lead process improvement initiatives, drive operational excellence, and support data-driven decision-making across their BPO back-office operations.

Main Responsibilities

• Lead and drive continuous improvement projects across BPO back-office operations using Six Sigma and Lean methodologies.
• Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance.
• Conduct root cause analysis (RCA) for operational issues and implement corrective and preventive actions.
• Define, measure, and monitor KPIs to ensure operational excellence.
• Partner with cross-functional teams to identify opportunities for automation and process standardization.
• Facilitate workshops, training, and mentoring to foster a Six Sigma culture across teams.
• Prepare reports, dashboards, and presentations for senior management on project progress and outcomes.
• Ensure compliance with quality, risk, and governance frameworks within BPO operations.

Main Requirements

• 8-12 years of relevant experience in BPO operations, process improvement, or data analytics.
• Experience in handling global stakeholders and managing cross-border projects.
• Exposure to automation tools and AI/ML applications in process improvement.
• Proven track record of delivering measurable cost savings, efficiency gains, and customer satisfaction improvements.

Qualifications & Skills

• Proven experience in data analysis, process re-engineering, and operational excellence within BPO back-office environments.
• Strong analytical and problem-solving skills, with expertise in statistical analysis.
• Advanced proficiency in Excel, PowerPoint, and data visualization tools.
• Excellent communication and stakeholder management skills.
• Ability to influence and drive change across diverse teams and functions. Strong knowledge of BPO industry metrics (AHT, SLA, FTR, Quality scores, etc.).