Data Engineer – CX Data & Operations

American Express Global Business Travel; Gurugram District; On-site; INR 1,500,000 - 2,800,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000 courses

Inclusion initiatives

Job summary

American Express Global Business Travel (Amex GBT) is seeking a skilled Data Engineer to join our CX Data & Operations team. You will design, build, and optimize data pipelines powering CX insights across CSAT, NPS, and custom initiatives in a scalable, secure environment.

Based in India, you will collaborate with analysts and engineers to ensure high-quality data delivery, data quality, and reliable platform performance, while contributing to documentation and knowledge sharing across teams.

Qualifications

• 4-6 years of experience in Data Engineering and Analytics.
• Strong SQL, Python, and Shell scripting proficiency.
• Hands-on experience with AWS cloud services and data warehouses.
• Experience with agile environments and data modeling best practices.
• Familiarity with survey data and CX analytics is a plus.

Responsibilities

• Design, build, and maintain robust ETL pipelines for CX data.
• Collaborate with analysts to integrate data into Redshift and downstream platforms.
• Support ingestion for survey systems and outputs like Tableau.
• Ensure data quality, lineage, and monitoring across pipelines.
• Participate in Agile ceremonies and code reviews.
• Contribute to data models aligned to CX analytics.
• Document and share knowledge across teams.

Skills

SQL

Python

Shell scripting

Agile

Data modeling

Tools

Redshift

Snowflake

S3

Lambda

Glue

RESTful APIs

SOA

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We're looking for a skilled Data Engineer to join our CX Data & Operations team within the BI Platform Engineering organization. In this role, you will support the development and optimization of data pipelines that power customer experience (CX) insights across survey programs such as CSAT, NPS, and custom initiatives. You'll work closely with analysts, product owners, and other engineers to ensure scalable, secure, and high-quality data delivery for CX reporting and automation use cases. Your contributions will help drive meaningful decisions through improved data integrity, efficient processing, and platform reliability.

What You'll Do

• Design, build, and maintain robust ETL pipelines for survey and CX-related data
• Collaborate with analysts to integrate data from multiple sources into Redshift and other downstream platforms
• Support data ingestion and transformation for survey delivery systems (e.g., Qualtrics) and output layers (e.g., Tableau, email systems)
• Ensure data quality, lineage, and monitoring are embedded into all pipeline processes
• Participate in Agile ceremonies, sprint planning, and code reviews as part of the engineering lifecycle
• Support the evolution of data models that align to CX analytics and platform needs
• Contribute to documentation and knowledge sharing across teams

What We're Looking For

• 4-6 years of experience in Data Engineering and Analytics
• 2-3 years of hands-on experience with AWS Cloud services (e.g., Redshift, Snowflake, S3, Lambda, Glue)
• Strong proficiency in SQL, Python, Shell scripting, and working with large-scale data pipelines
• Deep understanding of data warehousing concepts, ETL frameworks, and data modeling best practices
• Experience working in Agile or rapid application development environments
• Familiarity with RESTful APIs, open API development, and service-oriented architecture (SOA)
• Experience with travel data is a strong plus

Location

India

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!