Data Center Engineer L2

ValuePoint; Mumbai, Navi Mumbai; On-site; INR 420,000 - 680,000; Full time

Job summary

ValuePoint is seeking a Data Center Level 2 Support Specialist for Navi Mumbai, with immediate joiner preference. The role involves escalation, troubleshooting, and coordination with Server, Storage, and Cloud teams to resolve complex data center incidents.

You will monitor infrastructures, manage backups and failover readiness, and participate in change and incident management within a 24/7 data center environment, predominantly on-site in Panvel, Navi Mumbai.

Qualifications

• Experience in data center operations and incident management.
• Troubleshooting hardware and network issues with root-cause analysis.
• Coordination with cross-functional teams for issue resolution.

Responsibilities

• Escalate incidents from Level 1 and troubleshoot hardware/network problems.
• Monitor servers, storage, virtualization, and network health.
• Perform preventive maintenance and ensure uptime/SLA targets.

Skills

Network administration

VMware vSphere

Hyper-V

SAN/NAS storage

Monitoring tools

Ticketing systems

On-site support

Tools

ServiceNow

Remedy

SCOM

SolarWinds

Nagios

Job description

Data Center Level 2 Support Specialist Navi Mumbai – Immediate Joiners Preferred

1. Operational Support & Troubleshooting

• Serve as second-level escalation for data center incidents reported by Level 1 support or monitoring systems.
• Troubleshoot and resolve hardware and network connectivity issues.
• Perform root cause analysis (RCA) and implement corrective or preventive actions.
• Handle server builds, reimaging, configuration, and patching in coordination with platform teams.
• Manage hardware maintenance and replacement (e.g., drives, RAM, network cards, power supplies).
• Handle network issues at L1 and L2 level.

2. Monitoring & Maintenance

• Monitor infrastructure systems (servers, storage, virtualization platforms, network connectivity, and environmental sensors).
• Analyze and respond to alerts from monitoring tools.
• Perform preventive maintenance and ensure data center systems meet uptime and SLA targets.
• Validate backups, replication, and failover mechanisms.

3. Change & Incident Management

• Execute planned maintenance and approved configuration changes during maintenance windows.

4. Coordination & Collaboration

• Work closely with Server, Storage, and Cloud teams for cross-functional issue resolution.
• Liaise with hardware and software vendors for escalation and RMA coordination.
• Mentor and support Level 1 technicians with technical guidance and knowledge transfer.
• Provide onsite support during off-business hours in case of emergencies.

5. Documentation & Reporting

• Maintain accurate operational documentation, SOPs, and troubleshooting guides.
• Record incidents, changes, and work logs in the ticketing system (ServiceNow, Remedy, etc.).
• Provide regular performance, capacity, and incident reports to management.

6. Compliance & Security

• Ensure compliance with enterprise IT security and audit standards.
• Enforce data center physical access and safety policies.
• Support audit and compliance teams during IT infrastructure assessments.

7. Technical Skills

• Proficiency in Network Administration.
• Basic understanding of virtualization platforms (VMware vSphere, Hyper-V).
• Familiarity with SAN/NAS storage technologies (NetApp, Dell EMC, HPE, etc.).
• Experience with monitoring and ticketing tools (ServiceNow, SCOM, SolarWinds, Nagios, etc.).

8. Work Environment

• On-site, enterprise data center with 24/7 operations.
• Fixed 9 AM–6 PM shift, and off-hour support may be required.
• Location: Panvel, Navi Mumbai.