Data Analyst

Mahathi Infotech; Coimbatore District; On-site; INR 500,000 - 900,000; Full time

Job summary

Mahathi Infotech in Tamil Nadu, Coimbatore district, seeks an experienced customer service leader to manage teams and drive service excellence in a fast-paced BPO environment.

Candidates should have a bachelor’s degree or equivalent, proven BPO experience, strong communication and leadership skills, CRM proficiency, problem-solving ability, and a track record of mentoring staff while handling escalations and deadlines.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Proven experience in a BPO or customer service role, with a track record of handling complex customer inquiries and resolving escalated issues.
• Strong leadership skills with the ability to motivate, inspire, and mentor team members to achieve performance goals and objectives.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and persuasively.
• Advanced problem-solving abilities and critical thinking skills, with a focus on finding innovative solutions to challenging issues.
• Proficiency in using customer relationship management (CRM) software and other relevant tools to manage customer interactions and data effectively.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines with poise and professionalism.
• Strong interpersonal skills and emotional intelligence, with the ability to build rapport, handle difficult conversations, and de-escalate tense situations.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to support business operations.
• Commitment to continuous learning and self-improvement, with a passion for delivering exceptional customer service and driving positive outcomes.

Skills

Leadership

Communication skills

Problem solving

Customer service

Adaptability

CRM software

Interpersonal skills

Emotional intelligence

Time management

Continuous learning

Education

Bachelor's degree or equivalent work experience

Tools

CRM software

Job description

• Bachelor's degree or equivalent work experience in a related field; additional certifications or training in BPO or customer service management preferred.
• Proven experience in a BPO or customer service role, with a track record of handling complex customer inquiries and resolving escalated issues.
• Strong leadership skills with the ability to motivate, inspire, and mentor team members to achieve performance goals and objectives.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and persuasively.
• Advanced problem-solving abilities and critical thinking skills, with a focus on finding innovative solutions to challenging issues.
• Proficiency in using customer relationship management (CRM) software and other relevant tools to manage customer interactions and data effectively.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines with poise and professionalism.
• Strong interpersonal skills and emotional intelligence, with the ability to build rapport, handle difficult conversations, and de-escalate tense situations.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to support business operations.
• Commitment to continuous learning and self-improvement, with a passion for delivering exceptional customer service and driving positive outcomes.

Preferred candidate profile