Bpo Executive

Talent Grade; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Talent Grade in Bengaluru is seeking a senior client servicing professional to act as the primary liaison for key accounts, ensuring timely query resolution and excellent service across channels. You will coordinate with internal teams, maintain CRM records, and deliver regular client status updates.

The ideal candidate has 12 years in BPO/client servicing, superb English communication, and strong relationship management skills.

Qualifications

• Bachelor's degree in any discipline is required.
• 12 years of experience in BPO, client servicing, customer support, or account management.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship management skills.
• Proficient in MS Office and CRM tools.

Responsibilities

• Serve as the primary point of contact for assigned clients and ensure timely resolution of queries.
• Handle inbound and outbound calls, emails, and other communication channels professionally.
• Build and maintain strong relationships with clients by providing exceptional service.
• Coordinate with internal teams to ensure client requirements are met efficiently.
• Track client requests, follow up on pending issues, and ensure timely closure.
• Maintain accurate records of client interactions and update CRM systems.
• Prepare and share regular status updates and reports with clients when required.
• Address client concerns promptly and elevate complex issues to the appropriate team.
• Ensure adherence to company processes, quality standards, and service-level agreements (SLAs).
• Contribute to improving customer satisfaction and client retention.

Skills

Communication

Relationship management

Problem solving

Multitasking

Education

Bachelor's degree in any discipline

Tools

MS Office

CRM tools

Job description

Role & responsibilities

• Serve as the primary point of contact for assigned clients and ensure timely resolution of queries.
• Handle inbound and outbound calls, emails, and other communication channels professionally.
• Build and maintain strong relationships with clients by providing exceptional service.
• Coordinate with internal teams to ensure client requirements are met efficiently.
• Track client requests, follow up on pending issues, and ensure timely closure.
• Maintain accurate records of client interactions and update CRM systems.
• Prepare and share regular status updates and reports with clients when required.
• Address client concerns promptly and elevate complex issues to the appropriate team.
• Ensure adherence to company processes, quality standards, and service-level agreements (SLAs).
• Contribute to improving customer satisfaction and client retention.

Preferred candidate profile

• Bachelor's degree in any discipline.
• 12 years of experience in BPO, client servicing, customer support, or account management.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and relationship management skills.
• Good problem-solving and conflict-resolution abilities.
• Proficient in MS Office and CRM tools.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer-focused mindset with a professional attitude.
• Willing to work from the office in Koramangala, Bangalore.