D365 CRM CE Integration Developer – Cust Service & CCaaS (Azure Integrations)

Varsal Terra Technology Pvt. Ltd.; Chennai District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

A technology services company is looking for a Microsoft Dynamics 365 CE Integration Developer to design and implement CRM solutions for customer service. This full-time role requires strong skills in C# and JavaScript, along with experience in CCaaS and Azure integrations. Candidates should be adept at customizing D365 solutions and implementing Omnichannel for Customer Service. The position offers a collaborative environment with opportunities for growth in the IT services industry.

Qualifications

• Strong hands‑on development experience in Microsoft Dynamics 365 CE.
• In‑depth knowledge of CRM workstream processes including case lifecycle.
• Proven experience with CCaaS and CTI integrations.
• Experience with Omnichannel for Customer Service and telephony APIs.
• Proficient with Azure-based integrations, Azure Logic Apps and REST services.

Responsibilities

• Design, develop, and customize D365 CE Customer Service solutions.
• Integrate D365 CE with CCaaS platforms like Genesys, Amazon Connect.
• Develop and manage integrations using Azure Logic Apps and REST APIs.
• Develop CTI integrations for screen pops, call routing, and agent productivity.
• Build and maintain integrations using Azure services and Power Platform.

Skills

C#

JavaScript

Microsoft Dynamics 365 CE

CCaaS integrations

Azure integrations

Plugins

Power Automate

Power Apps

Omnichannel

Azure Logic Apps

Tools

Azure Functions

REST APIs

Logic Apps

Job description

D365 CRM CE Integration Developer – Cust Service & CCaaS (Azure Integrations)

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Varsal Terra Technology Pvt. Ltd. provided pay range

This range is provided by Varsal Terra Technology Pvt. Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Number of Positions: 01

Location: Bangalore, Hyderabad, Chennai, Pune, Mumbai, Delhi/NCR (work from office)

Notice Period: Immediate to 30 days

Job Summary

We are seeking a Microsoft Dynamics 365 Customer Engagement (CE) Integration Developer with strong expertise in the Customer Service module, CCaaS integrations, and Azure-based integrations. The candidate will be responsible for designing, developing, and integrating scalable CRM solutions that enhance customer service operations and contact center efficiency.

Key Responsibilities

• Design, develop, and customize D365 CE Customer Service solutions based on business requirements.
• Implement and configure Omnichannel for Customer Service, including case management, SLAs, queues, and knowledge base.
• Integrate D365 CE with CCaaS platforms (Genesys, Amazon Connect, Five9, etc.).
• Develop CTI integrations enabling screen pops, call routing, and agent productivity within D365 CE.
• Build custom solutions using C#, JavaScript, Plugins, Power Automate, and Power Apps.
• Develop and manage integrations using Azure Logic Apps, Azure Functions, REST APIs, and Azure services.
• Collaborate with architects, functional consultants, and stakeholders during design and delivery.
• Ensure code quality, documentation, and adherence to best practices.
• Troubleshoot and provide technical support across CRM and CCaaS environments.

Required Skills

• Strong hands‑on development experience in Microsoft Dynamics 365 CE (Customer Service).
• In‑depth knowledge of CRM workstream processes (case lifecycle, SLAs, queues, KB).
• Proven experience with CCaaS and CTI integrations.
• Strong skills in C#, JavaScript, Plugins, Workflows, and Power Platform.
• Experience with Omnichannel for Customer Service and telephony APIs.
• Good understanding of Azure integrations and middleware patterns.
• Skills: omnichannel for customer service in d365, slas, queues, microsoft dynamics 365 ce, case lifecycle, sla tracking, prepare and maintain technical documentation, power automate flows, five9, user roles, views, customer service hub, power platform, d365 ce, contact center, c#, power platform, crm, custom workflows, solution management, javascript, case management, dashboards, customer service module, power apps, business rules, bug fixing, service scheduling, amazon connect, crm workstream, d365 customer service, uat support, deployment processes, crm concepts, nice cxone, model‑driven apps, genesys cloud, knowledge base, standard development practices, power automate

Seniority level

Associate

Employment type

Full‑time

Job function

• Engineering and Information Technology
• IT Services and IT Consulting