D365 CRM CE Integration Developer – Cust Service & CCaaS (Azure Integrations)

Varsal Terra Technology Pvt. Ltd.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology solutions provider is seeking a D365 CRM CE Integration Developer to enhance customer service operations. The role involves designing and integrating CRM solutions, focusing on CCaaS and Azure. Candidates should possess strong development skills in Microsoft Dynamics 365 CE, as well as knowledge of CTI integrations. Position is based in India with responsibilities across various locations including Bangalore, Hyderabad, and Pune. Immediate to 30 days notice period preferred.

Qualifications

• Strong hands-on development experience in Microsoft Dynamics 365 CE (Customer Service).
• Proven experience with CCaaS and CTI integrations.
• Good understanding of Azure integrations and middleware patterns.

Responsibilities

• Design, develop, and customize D365 CE Customer Service solutions based on business requirements.
• Integrate D365 CE with CCaaS platforms.
• Ensure code quality, documentation, and adherence to best practices.

Skills

C#

JavaScript

CRM workstream processes

CCaaS and CTI integrations

Power Platform

Azure integrations

Job description

D365 CRM CE Integration Developer – Customer Service & CCaaS (Azure Integrations)

Number of Positions: 01
Location: Bangalore, Hyderabad, Chennai, Pune, Mumbai, Delhi/NCR (work from office)
Notice Period: Immediate to 30 days

Job Summary: We are seeking a Microsoft Dynamics 365 Customer Engagement (CE) Integration Developer with strong expertise in the Customer Service module, CCaaS integrations, and Azure-based integrations. The candidate will be responsible for designing, developing, and integrating scalable CRM solutions that enhance customer service operations and contact center efficiency.

Key Responsibilities

• Design, develop, and customize D365 CE Customer Service solutions based on business requirements.
• Implement and configure Omnichannel for Customer Service, including case management, SLAs, queues, and knowledge base.
• Integrate D365 CE with CCaaS platforms (Genesys, Amazon Connect, Five9, etc.).
• Develop CTI integrations enabling screen pops, call routing, and agent productivity within D365 CE.
• Build custom solutions using C#, JavaScript, Plugins, Power Automate, and Power Apps.
• Develop and manage integrations using Azure Logic Apps, Azure Functions, REST APIs, and Azure services.
• Collaborate with architects, functional consultants, and stakeholders during design and delivery.
• Ensure code quality, documentation, and adherence to best practices.
• Troubleshoot and provide technical support across CRM and CCaaS environments.

Required Skills

• Strong hands-on development experience in Microsoft Dynamics 365 CE (Customer Service).
• In-depth knowledge of CRM workstream processes (case lifecycle, SLAs, queues, KB).
• Proven experience with CCaaS and CTI integrations.
• Strong skills in C#, JavaScript, Plugins, Workflows, and Power Platform.
• Experience with Omnichannel for Customer Service and telephony APIs.
• Good understanding of Azure integrations and middleware patterns.

Seniority Level

Associate