Customs and Compliance Operations Manager

Bioksha; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Pfizer is seeking a Customs & Compliance SME to ensure import/export activities adhere to regulatory standards across APAC, including India. The role focuses on minimizing risks, overseeing daily operations, and driving standardization and improvements in compliance processes.

You will collaborate with stakeholders and authorities, manage audits, and ensure GDP/GMP alignment, with potential after-hours duties as required.

Qualifications

• Bachelor's degree required.
• 6–10 years of relevant work experience.
• Strong knowledge of customs compliance operations and processes.
• Direct involvement in managing customs audits.
• Knowledge on supply chain and logistics.
• Proficient in English (verbal and written).

Responsibilities

• Ensure customs compliance with local laws and regulatory requirements across APAC.
• Manage import/export processes and duty payments for India and APAC.
• Identify compliance gaps and implement corrective actions to mitigate risks.
• Prevent penalties through accurate customs administration and oversight.
• Liaise with internal stakeholders, brokers, and authorities on audits and escalations.
• Drive continuous improvement to strengthen compliance controls and processes.
• Adhere to SOPs, work instructions, and corporate values in operations.
• Monitor performance and escalate issues promptly.
• Maintain GDP/GMP compliance to support global movement of pharmaceutical products.

Skills

Customs compliance

Audits management

Supply chain knowledge

Cross-functional collaboration

Regulatory knowledge

English proficiency

Education

Bachelor's degree

Tools

SAP

ERP systems

MS Excel

Data analytics tools

Job description

Role Summary

As the Customs & Compliance Subject Matter Experts (SMEs), the role is responsible for ensuring Imports and Exports of shipments are executed adhering to Customs Regulatory compliance, mitigating customs risks, preventing penalties, and providing oversight of day-to-day customs operations across the APAC region including India. This includes ensuring that all customs activities are conducted in full compliance with applicable customs regulations, Pfizer policies, GDP/GMP standards, and local health authority requirements. The role also drives import/export process standardization and continuous improvement initiatives, leading projects to identify, mitigate, and remediate customs compliance risks while enhancing operational effectiveness and efficiency across the region.

Role Responsibilities

• Ensure customs compliance with local laws, customs regulations, and regulatory requirements across APAC.
• Manage import/export process including Drug Testing/sampling as required by local Authorities, and import duty payment process for importation into India and other APAC countries as assigned.
• Manage customs risks by identifying customs compliance gaps, operational vulnerabilities, and implementing corrective actions to mitigate any non-compliance risks.
• Prevent customs penalties and violations through accurate customs administration and oversight.
• Liaise with Internal Stakeholders, Customs Brokers and Customs Authorities on customs-related matters, customs audits and escalations.
• Drive continuous improvement initiatives to strengthen compliance controls and customs processes.
• Ensure adherence to Pfizer SOPs, work instructions, and corporate values in all customs operations.
• Monitor customs performance and reporting, ensuring issues are identified, escalated, and addressed in a timely manner.
• Maintain processes that are compliance with GDP/GMP and local regulatory requirements to support the lawful movement of pharmaceutical products across the globe.
• Represent the region in global and regional forums;
• Given the nature of the role, calls outside of standard office hours may be required.

Basic Qualifications

• Bachelor’s degree
• 6-10 years’ relevant work experience
• Strong knowledge on Customs Compliance operations and processes
• Direct involvement in managing Customs Audits
• Knowledge on Supply Chain and Logistics
• Proficient in English (both verbal and writing) and other languages are a benefit
• Experience in managing complex issues independently and drive solutions to the problems with Stakeholders and cross-functional teams.

Preferred Qualifications

• Pharmaceutical / Life science industry
• Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio and PowerPoint)
• Profound knowledge of SAP or other ERP systems and other Data Analytic Tools.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available onPfizer Careers.

Logistics & Supply Chain Mgmt