Customer Support Specialist

Sriggle; Faridabad; Presencial; INR 500.000 - 900.000; Jornada completa

Descripción de la vacante

Sriggle in Faridabad, India, is seeking a dynamic Customer Support Specialist to deliver outstanding experiences across email, chat, voice, and social channels. You will resolve issues, onboard new users, and actively share feedback with product teams to improve features and documentation.

You will leverage AI support tools and CRM platforms, collaborate with product and engineering teams, and contribute to self-service content to enhance user satisfaction and adoption.

Formación

• Experience providing multi-channel customer support (email, chat, voice, social).
• Ability to guide users through product features and best practices.
• Comfort using AI support tools and ticketing/CRM platforms.

Responsabilidades

• Engage with customers across omnichannel support platforms (chat, email, phone, in-app, and social).
• Understand customer queries deeply and guide users through product functionalities and best practices.

Conocimientos

Omnichannel communication

Customer empathy

Problem solving

Cross-functional collaboration

Onboarding and training

Herramientas

Zendesk

Freshdesk

Intercom

CRM platforms

Analytics tools

Descripción del empleo

We are seeking a dynamic and tech-savvy Customer Support Specialist who is passionate about delivering outstanding customer experiences. You will play a key role in supporting users across multiple channels-email, chat, voice, and social-while leveraging the latest tools like AI-based support systems, CRM platforms, and analytics.

This role is not just about resolving issues-it s about building long-term customer trust, identifying opportunities for success, and contributing to product and service enhancements.

• Engage with customers across omnichannel support platforms (chat, email, phone, in-app, and social).
• Understand customer queries deeply and guide users through product functionalities and best practices.
• Use AI support tools and ticketing systems (e.g., Zendesk, Freshdesk, Intercom) to resolve issues efficiently.
• Collaborate with product and engineering teams to relay customer feedback and advocate for enhancements.
• Analyze patterns in customer issues and proactively suggest feature improvements or documentation updates.
• Contribute to self-service content (FAQs, tutorials, videos, knowledge bases).
• Provide live or virtual onboarding and training sessions for new users.
• Follow up with customers to ensure satisfaction and long-term engagement.
• Stay updated on product releases, industry trends, and emerging customer support technologies.