Customer Success Executive

InFynd; Coimbatore; On-site; INR 240,000 - 360,000; Full time

Job summary

InFynd in Coimbatore, Tamil Nadu, is hiring a customer support professional to respond to emails, manage AI SDR chatbot interactions, and monitor inbound AI voice calls. The role includes handling onboarding queries and ensuring timely follow-ups to keep customers satisfied.

You will coordinate with internal teams, maintain records of interactions, and ensure a positive experience across channels. 0.5–1 year of experience and strong communication are preferred.

Qualifications

• 0.5–1 year of experience in Customer Support, Customer Success, Client Coordination, or a related role.
• Excellent verbal and written communication skills.
• Good email communication and professional etiquette.
• Ability to handle multiple customer interactions simultaneously.
• Strong problem-solving and follow-up skills.
• Basic knowledge of CRM tools and customer support platforms is preferred.
• Willingness to learn and work with AI-powered customer engagement tools.
• Customer-centric attitude with good interpersonal skills.

Responsibilities

• Monitor and respond to inbound customer emails promptly and professionally.
• Handle customer queries and interactions through the AI SDR chatbot.
• Monitor inbound AI voice calls and ensure timely follow-ups with customers.
• Manage initial customer support requests and onboarding-related queries.
• Understand customer concerns and provide appropriate resolutions or escalate issues when required.
• Coordinate with internal teams to track and resolve customer issues.
• Maintain proper records of customer interactions, queries, and follow-up activities.
• Ensure timely responses and a positive customer experience across all communication channels.

Skills

Verbal communication

Written communication

Email etiquette

Multitasking

CRM tools

AI tools

Interpersonal skills

Tools

CRM tools

Job description

• Monitor and respond to inbound customer emails promptly and professionally.
  


• Handle customer queries and interactions through the AI SDR chatbot.
  


• Monitor inbound AI voice calls and ensure timely follow-ups with customers.
  


• Manage initial customer support requests and onboarding-related queries.
  


• Understand customer concerns and provide appropriate resolutions or *escalate* issues when required.
  


• Coordinate with internal teams to track and resolve customer issues.
  


• Maintain proper records of customer interactions, queries, and follow-up activities.
  


• Ensure timely responses and a positive customer experience across all communication channels.
  

Requirements

• 0.5 – 1 year of experience in Customer Support, Customer Success, Client Coordination, or a related role.
  


• Excellent verbal and written communication skills.
  


• Good email communication and professional etiquette.
  


• Ability to handle multiple customer interactions simultaneously.
  


• Strong problem-solving and follow-up skills.
  


• Basic knowledge of CRM tools and customer support platforms is preferred.
  


• Willingness to learn and work with AI-powered customer engagement tools.
  


• Customer-centric attitude with good interpersonal skills.