Customer Support Representative | Non Voice process

Talent Acquaintance; Surat; On-site; INR 240,000 - 320,000; Full time

Job summary

Talent Acquaintance is seeking a motivated chat support specialist to assist customers across multiple platforms. The role emphasizes timely, courteous responses, and accurate record-keeping while maintaining up-to-date product knowledge.

You will collaborate with internal teams to continually improve the customer experience. The ideal candidate will have proven chat support experience, excellent communication skills, and the ability to manage several chats simultaneously in a fast-paced

Qualifications

• Experience in chat-based customer support environments.
• Strong communication skills, both written and verbal.
• Ability to manage multiple chats concurrently in a fast-paced setting.
• Proven problem-solving and analytical abilities.
• Familiarity with chat platforms and related tech.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support experience

Written & verbal communication

Multitasking

Problem solving

Analytical skills

Familiar with chat software

Confidentiality

Tools

Chat software

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.