Customer Support Representative | Non Voice process

Talent Acquaintance; Chandigarh; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance seeks a capable chat support professional to provide timely assistance to customers across platforms. You will respond to inquiries, resolve issues, and maintain clear records while collaborating with internal teams to improve the customer experience.

The role requires strong written and verbal communication, the ability to handle multiple chats in a fast-paced setting, and a commitment to confidentiality and data security.

Qualifications

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Skills

Chat support

Written communication

Multitasking

Problem solving

Analytical skills

Chat software

Confidentiality

Job description

Roles and Responsibility

• Provide timely and effective chat support to customers via various platforms.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Utilize problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide accurate information.

Job Requirements

• Proven experience in chat support or a related field.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with chat software and technology.
• Ability to maintain confidentiality and handle sensitive information.