Customer Support Representative (Non-Voice)

TP; Goregaon; On-site; INR 284,356 - 340,603; Full time

Benefits offered by this job

Growth opportunities

Learning & development

5-day work week

Job summary

Teleperformance is urgently hiring a Customer Service Representative for chat support in Mumbai, Malad. The role requires a graduate with prior BPO experience and strong English writing skills.

You will handle customer queries, provide product information, and aim for first-contact resolution while maintaining high CSAT scores. The position offers a full-time schedule with 24/7 rotational shifts, a 5-day work week, and growth opportunities within a global BPO leader.

Qualifications

• Graduate - Mandatory.
• Prior experience in Customer Service/BPO - Mandatory.
• Excellent written English communication.
• Typing speed requirement.
• Ability to work in 24/7 rotational shifts.
• 5 Days Working | 2 Rotational Week Offs.
• UAN Check: Mandatory.

Responsibilities

• Handle customer queries and concerns through chat in a professional and timely manner.
• Provide product/service information, troubleshoot issues, and ensure first-contact resolution.
• Maintain high CSAT scores and meet defined KPIs.
• Accurately log interactions and update CRM systems.
• Collaborate with team leads to improve customer experience.
• Adhere to process guidelines, data privacy, and compliance standards.

Skills

Customer service

Communication skills

Typing speed

Problem solving

Education

Graduate

Job description

Teleperformance is Urgently Hiring for Customer Service Representative

Chat Process | Mumbai, Malad | Immediate Joiners Only

• Location: Malad, Mumbai, Maharashtra
• Job Type: Full-Time | 24/7 Rotational Shifts
• Salary: 28,000 In-Hand per month

Key Responsibilities

• Handle customer queries and concerns through chat in a professional and timely manner
• Provide product/service information, troubleshoot issues, and ensure first-contact resolution
• Maintain high CSAT scores and meet defined KPIs
• Accurately log interactions and update CRM systems
• Collaborate with team leads to improve customer experience
• Adhere to process guidelines, data privacy, and compliance standards

What We Are Looking For

• Qualification: Graduate - Mandatory
• Experience: Prior experience in Customer Service/BPO - Mandatory
• Preferred: Banking/Financial process experience - Added Advantage

Other Requirements

• Excellent written English communication and typing speed
• Strong problem-solving and multitasking skills
• Ability to work in 24/7 rotational shifts
• 5 Days Working | 2 Rotational Week Offs
• UAN Check: Mandatory

Benefits

• Competitive in-hand salary
• Growth opportunities in a global BPO leader
• Dynamic work environment + learning & development
• 5-day work week with rotational week offs