Customer Support Representative | International BPO Voice Process

Talent Acquaintance; Surat; In loco; INR 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Surat is seeking a Customer Support Representative to handle inquiries and resolve issues professionally. You will provide timely and accurate information about products or services and maintain high product knowledge to support customers.

The role requires excellent communication, the ability to work in a fast-paced environment, and strong problem-solving skills. A high school diploma is required, with college degree preferred.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Conoscenze

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Computer proficiency

Formazione

High school diploma or equivalent

College degree preferred

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.