Customer Support Representative | International BPO Voice Process

Talent Acquaintance; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in India is seeking a Customer Support Associate to handle inquiries, resolve issues, and provide accurate information about products or services.

The role emphasizes problem-solving, collaboration with internal teams, strong product knowledge, and a commitment to meeting quality and productivity targets.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple interactions.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Adaptable to changing situations and priorities.
• High school diploma or equivalent; degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving to address complex customer complaints.
• Collaborate with internal teams to improve customer experience.
• Maintain strong product knowledge to support customers.
• Aim to meet or exceed performance targets for quality and productivity.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Multitasking

Problem-solving

Education

High school diploma or equivalent

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.