Customer Support Representative | International BPO Voice Process

Talent Acquaintance; Greater Noida; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is hiring for a Customer Support role in India to handle inquiries, provide product information, and resolve issues with a courteous approach. You will collaborate with internal teams to enhance customer experience and maintain strong product knowledge.

The ideal candidate will possess excellent communication skills, the ability to multitask in a fast-paced environment, and solid problem-solving abilities, with a high school diploma or equivalent (college degree preferred).

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Multitasking

Education

High school diploma

College degree preferred

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.