Customer Support Representative | International BPO Voice Process

Talent Acquaintance; Pune District; In loco; INR 250.000 - 400.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Pune is seeking a Customer Support Associate to handle customer inquiries, provide timely information about products, and resolve issues professionally.

You will collaborate with internal teams to enhance the customer experience, maintain high product knowledge, and consistently meet quality and productivity targets in a fast-paced environment. Strong communication and problem-solving skills, plus adaptability, are essential.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Conoscenze

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Computer literacy

Formazione

High school diploma or equivalent

College degree preferred

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.