Customer Support Representative | International BPO Voice Process

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance is hiring for a customer support role in Delhi. The position requires handling customer inquiries, providing accurate product information, and resolving issues with courtesy.

You will collaborate with internal teams to improve the customer experience and maintain strong product knowledge to support customers effectively. A successful candidate will adapt to fast-paced environments, manage multiple interactions, and consistently meet performance targets related to quality and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Multitasking

Problem-solving

Computer skills

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.