Customer Support Representative | International BPO Voice Process

Talent Acquaintance; Nagpur District; On-site; INR 260,000 - 420,000; Full time

Job summary

Talent Acquaintance in India invites applications for a customer support executive to handle inquiries, provide product information, and resolve issues with courtesy and professionalism.

The role requires strong communication, problem-solving, and adaptability in a fast-paced environment. You will collaborate with internal teams to improve the customer experience and maintain product knowledge to support customers effectively.

Qualifications

• Clear communication and strong interpersonal skills.
• Ability to manage multiple interactions in a fast-paced setting.
• Solid problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Able to adapt to changing priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Multitasking

Product knowledge

Software proficiency

Education

High school diploma

College degree preferred

Tools

Computer proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.