Customer Support Representative | BPO

Talent Acquaintance; Khordha; On-site; INR 200,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support specialist to deliver exceptional service and resolve inquiries efficiently.

The role emphasizes strong communication, proactive problem solving, and collaboration with internal teams to enhance the overall customer experience. Candidates should adapt quickly in a fast-paced BPO environment and maintain accurate CRM records.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, with clear articulation of ideas.
• Strong problem-solving and critical thinking abilities.
• Ability to thrive in a fast-paced environment with multiple tasks.
• Proficient use of CRM software and support tools.
• Strong attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues professionally.
• Utilize strong problem-solving to address complex customer complaints.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer-facing experience

Written and verbal communication

Problem-solving

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.