Customer Support Representative | BPO

Talent Acquaintance; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Chennai, Tamil Nadu, is seeking a proactive Customer Support specialist focused on chat interactions. You will respond to inquiries, address issues professionally, and help customers achieve their goals through clear guidance and timely follow-up.

You will collaborate with internal teams, maintain accurate CRM records, and continuously update product knowledge to provide accurate information.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate complex ideas clearly.
• Strong problem-solving and multitasking in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to resolve customer issues and enhance experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Written communication

Verbal communication

Problem solving

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.