Customer Support Representative | BPO

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance in Bengaluru, India, is seeking a chat support specialist to deliver exceptional customer service through live chat. The role focuses on addressing inquiries, resolving issues, and maintaining positive customer experiences.

You will work with internal teams, use CRM software, and stay up-to-date on our products and services to provide accurate information. A collaborative, fast-paced environment helps you achieve customer satisfaction goals.

Qualifications

• Customer-facing experience in chat or non-voice BPO preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM software and support tools.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.