Customer Support Representative | BPO

Talent Acquaintance; Lucknow; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle chat interactions, resolve inquiries, and maintain accurate CRM records. The role focuses on delivering top-notch support and updating knowledge of products and services to ensure accurate guidance for customers.

Ideal candidates will have strong written and verbal communication skills, experience in a customer-facing setting, and the ability to multitask in a fast-paced environment while collaborating with internal teams

Qualifications

• Minimum proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Strong written and verbal communication with clear articulation.
• Ability to work in a fast-paced, multi-tasking environment and attention to detail.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing

Written & verbal communication

CRM proficiency

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.