Assistant Operation Manager

Zohorecruit; Coimbatore District; On-site; INR 650,000 - 900,000; Full time

Job summary

Vserve Ebusiness Solutions India Private Limited in Coimbatore is seeking an Assistant Manager – Operations with 5–8 years of experience in operations, preferably in a BPO environment. This role is based at our Coimbatore office.

You will manage end-to-end operations, lead and develop teams, monitor KPIs and SLAs, coordinate with clients, and deliver MIS reports. Strong Excel skills and a proactive approach are essential.

Qualifications

• Strong knowledge of end-to-end operations and team management.
• Experience in process management, client handling, MIS reporting, and KPI monitoring.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in MS Excel and operational reporting tools.

Responsibilities

• Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
• Lead and supervise teams to achieve productivity, quality, and SLA targets.
• Monitor operational performance, KPIs, TAT, and process efficiency.
• Handle client coordination, escalations, and stakeholder management.
• Prepare MIS reports and provide regular performance updates to management.
• Ensure adherence to SOPs, quality standards, and company policies.
• Identify operational gaps and implement process improvement initiatives.
• Manage workforce planning, team performance, and employee development.
• Ensure smooth execution of all operational activities from process initiation to completion.

Skills

End-to-end operations

Team management

Process management

KPI monitoring

MIS reporting

Client handling

MS Excel

Job description

VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE LIMITED | Full time

Coimbatore, India | Posted on 09/16/2026

• Industry E-Commerce/Supply Chain Management
• Date Opened 09/16/2026
• Job Type Full time
• City Coimbatore
• State/Province Tamil Nadu
• Country India

About Us

Vserve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

erve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

Job Description

Job Description – Assistant Manager – Operations

Experience: 5–8 years of experience in operations, preferably within the BPO sector, with strong exposure to end-to-end operational activities.

Location: Coimbatore | Work from Office

Key Responsibilities

• Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
• Lead and supervise teams to achieve productivity, quality, and SLA targets.
• Monitor operational performance, KPIs, TAT, and process efficiency.
• Handle client coordination, escalations, and stakeholder management.
• Prepare MIS reports and provide regular performance updates to management.
• Ensure adherence to SOPs, quality standards, and company policies.
• Identify operational gaps and implement process improvement initiatives.
• Manage workforce planning, team performance, and employee development.
• Ensure smooth execution of all operational activities from process initiation to completion.

Required Skills

• Strong knowledge of end-to-end operations and team management.
• Experience in process management, client handling, MIS reporting, and KPI monitoring.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in MS Excel and operational reporting tools.

Requirements

BPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling