Customer Care Executive - International Voice Process

RND OptimizAR Inc.; Palakkad; On-site; INR 167,000 - 279,000; Full time

Job summary

RND OptimizAR Inc. in India is seeking a dedicated Customer Care Executive for our International Voice Process team to deliver exceptional service to US healthcare clients. You will be the first point of contact, addressing inquiries and resolving issues with professionalism.

The role requires clear English communication, the ability to handle fast-paced workloads, and strong problem-solving skills. Prior exposure to US healthcare processes is a plus, and you will work with modern customer

Qualifications

• Excellent communication skills in English, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience with US healthcare processes is a plus.
• Strong problem-solving and customer-oriented mindset.
• Proficiency with computer systems and customer management software.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Provide accurate information and assist customers with queries.
• Resolve complaints promptly ensuring satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team to improve service delivery.
• Stay updated on product knowledge and industry trends.

Skills

English communication

Multitasking

Customer focus

Problem solving

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Care Executive for our International Voice Process team. This role is essential in providing exceptional customer service to our clients in the US healthcare sector. As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and resolving issues efficiently and effectively.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide accurate information regarding our services and assist customers with their queries.
• Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and industry trends to provide informed support.

Required Skills

• Strong communication skills in English, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with US healthcare processes is a plus.
• Excellent problem-solving skills and a customer-oriented mindset.
• Proficiency in using computer systems and software for customer management.

If you are passionate about customer service and are looking for an opportunity to grow in the international voice process domain, we encourage you to apply. Join our team and contribute to delivering outstanding service to our customers.