Customer Support Representative

nVent; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

nVent in Bengaluru, India, seeks an experienced order-management specialist to drive the quote-to-cash process. You will prepare quotations, ensure DoA compliance, coordinate with Finance and Sales, and resolve discrepancies to keep orders flowing smoothly.

You will work with ERP systems (SAP/INFOR) and SFDC, manage backorders, and communicate with customers by phone and email, while tracking KPIs and driving service improvements.

Qualifications

• Bachelor’s degree and 3–5 years in order entry, order management, and price quotes.
• Proficiency with Microsoft Office and Excel.
• Experience with ERP systems (SAP/INFOR) and SFDC is preferred.
• Strong communication and cross-functional collaboration.

Responsibilities

• Manage the quote-to-cash process including preparing quotations and DoA compliance.
• Coordinate with Finance and Sales for cash collection and order accuracy.
• Resolve customer discrepancies and manage backorders with Planning/Manufacturing.
• Respond to inquiries via phone/email and use CRM to track requests.
• Monitor KPIs and perform root-cause analyses to drive service improvements.

Skills

Fluent Communication

Microsoft Office

Microsoft Excel

Digital initiatives

Education

Bachelor’s Degree

Tools

SAP

INFOR

SFDC (Salesforce)

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What you will experience in this position:

• Manage the Q2C process (quote to cash), which includes and not limited to, the following: Prepare and submit quotations to customers and ensure our company’s DoA Process customer orders and ensure products are supplied correctly and on time
• Liaise with Finance and Sales departments for cash collection activities
• Investigate, validate, and work to resolve customer discrepancy claims and material return requests.
• Work with cross-functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates
• Resolve price discrepancies identified at the time of order
• Answer inquiries received via phone and email, often by working with other departments such as Logistics, Product Management, Engineering, Sales, Planning, and Finance to facilitate a resolution before communicating with the customer
• Work with our Salesforce.com CRM to respond to customer inquiries
• Monitor the progress to achieve your individual KPI’s and provide a root cause analysis when targets are not met
• Identify opportunities to update or improve customer service procedures

YOU HAVE

• Bachelor’s Degree
• Proficiency with Microsoft Office 3-5 years in order entry, order management, and generation of price quotes, preferably in a fast-paced, high-volume customer service environment
• Proficiency with Microsoft Excel
• Having experience in Digital initiatives
• Experience with ERP software (preferred): SAP, INFOR
• Knowledge of SFDC
• Fluent Communication

WE HAVE

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

Core values that shape our culture and drive us to deliver the best for our employees and our customers

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.