Customer Support Representative

ProTech ITS; Ahmedabad District; On-site; INR 200,000 - 320,000; Full time

Job summary

ProTech ITS in Ahmedabad is seeking a qualified candidate for an Administrative Operations role. The position involves working on event management processes tied to surveillance systems for a US client and providing customer and technical support per company standards.

Candidates should have a Bachelor's or Diploma in Computer Systems or related fields, basic computer knowledge, and proficiency with MS Office. Experience with CCTV systems is a plus, and remote work options may be available.

Qualifications

• Bachelor's or Diploma in Computer Systems or related domain is mandatory.
• Basic computer knowledge and working knowledge of MS Office tools.
• Provide product support following standard guidelines and procedures.
• Deliver accurate, valid and complete information using the right methods and tools.
• Experience with CCTV surveillance systems is an added advantage.

Responsibilities

• Work on event management processes based on surveillance systems for a US client.
• Provide customer and technical support as per company standards.
• Ensure accurate communication and issue handling.

Skills

Customer support

MS Office

Communication

Surveillance systems knowledge

Education

Bachelor's or Diploma in Computer Systems or related domain

Tools

MS Office

CCTV surveillance systems

Job description

• Department: Administrative Operations
• Experience: 1 - 3 Years
• Job Type: Full-Time
• Location: Ahmedabad / Remote

Job Overview:

• Work on event management processes based on surveillance systems for a US client
• Provide customer and technical support as per company standards
• Ensure accurate communication and issue handling

Roles and Responsibilities:

• Bachelor's or Diploma degree in Computer Systems or related domain is mandatory
• Possess basic computer knowledge and working knowledge of MS Office tools
• Provide product support according to standard guidelines and procedures
• Deliver accurate, valid, and complete information using the right methods and tools
• Follow communication procedures, company guidelines, and policies
• Experience with CCTV surveillance systems will be considered an added advantage

Additional Information:

• Salary will be offered based on experience and interview performance
• Compensation is negotiable for the right candidate