Customer Support Leader Fresher

Man Power of India; Varanasi; Remoto; INR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Working Hours

Overtime Pay

Joining Bonus

Annual Bonus

PF

Travel Allowance (TA)

Mobile Allowance

Internet Allowance

Laptop

Health Insurance

ESI

Food/Meals

Accommodation

5 Working Days

Descrizione del lavoro

Man Power of India in Varanasi, India, is seeking a passionate Customer Support Leader for a full-time work-from-home role. You will lead the customer support team, handle inquiries, and drive initiatives to ensure customer satisfaction.

You will monitor support metrics, provide actionable insights, and train new team members to deliver outstanding service in a fast-paced travel/tourism environment.

Competenze

• Fresher candidates may apply.
• Ability to communicate clearly and professionally in writing and speech.
• Willingness to learn and adapt to different customer scenarios.

Mansioni

• Lead and motivate the customer support team to meet targets.
• Handle customer inquiries and resolve issues promptly and effectively.
• Monitor support metrics and provide feedback for improvement.
• Train new team members and share best practices.

Conoscenze

Excellent communication

Patience and empathy

Problem-solving

Tech-savvy

Formazione

12th Pass

Strumenti

CRM tools

Descrizione del lavoro

We are looking for a passionate Customer Support Leader to join our team. This is a full-time work-from-home position based in Varanasi, India, and is open to freshers who have completed their 12th this role, you will be responsible for leading our customer support team and ensuring our customers receive the best service possible. nnKey Responsibilities:nn1. Team Leadership: Guide and motivate the customer support team to meet performance targets. You will be responsible for creating a positive work environment that encourages everyone to 2. Customer Interaction: Handle customer inquiries and resolve issues swiftly and effectively. Your goal will be to ensure customer satisfaction and maintain strong 3. Reporting and Analysis: Monitor support metrics and provide feedback. You will analyze team performance data to identify areas of improvement and implement 4. Training and Development: Train new team members and share best practices with the team. You will help develop their skills to provide excellent customer quired Skills and Expectations:nnWe seek individuals who are excellent communicators, both verbally and in writing. You should be patient and empathetic when dealing with customer issues. Strong problem-solving skills are essential, and you need to be able to adapt to different situations easily. A tech-savvy mindset will help you navigate customer support tools and systems efficiently.

• Experience

  Fresher

• No. of Openings

  250

• Education

  12th Pass

• Role

  Customer Support Leader

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Age Limit

  18 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days