Customer Support - International Voice Process (Insurance)

ContactPoint 360; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

ContactPoint 360 is seeking motivated individuals to support a US Legal & Accident Insurance process. This role involves collecting, reviewing, and validating information for US law firms with emphasis on accuracy, quality, and timely delivery.

Key responsibilities include documenting data from sources, supporting law firms by processing case information, and maintaining records while meeting productivity and quality targets in a 100% office-based, US-shift schedule.

Qualifications

• Excellent verbal and written English communication skills.
• Strong active listening and comprehension abilities.
• Good critical thinking and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Ambitious and growth-oriented mindset with a focus on achieving performance standards.
• Team player with the ability to work collaboratively.
• Freshers are welcome to apply.
• International BPO experience will be an added advantage.
• Immediate joiners preferred.

Responsibilities

• Collect, verify, and document accident and insurance-related information from relevant sources.
• Support US law firms by gathering and processing case-related information accurately.
• Ensure adherence to client, process, and quality guidelines.
• Meet productivity, quality, and turnaround time expectations.
• Utilize critical thinking and analytical skills to identify data gaps and resolve issues.
• Maintain accurate records and provide timely updates on assigned cases.
• Collaborate effectively with team members and leadership to achieve operational goals.

Skills

Verbal communication

Written communication

Active listening

Critical thinking

Problem solving

Team player

Job description

We are looking for motivated and detail-oriented individuals to support a US Legal & Accident Insurance process. The role involves collecting, reviewing, and validating accident and insurance-related information for US law firms while ensuring accuracy, quality, and timely delivery of client requirements.

Key Responsibilities:

• Collect, verify, and document accident and insurance-related information from relevant sources.
• Support US law firms by gathering and processing case-related information accurately.
• Ensure adherence to client, process, and quality guidelines.
• Meet productivity, quality, and turnaround time expectations.
• Utilize critical thinking and analytical skills to identify data gaps and resolve issues.
• Maintain accurate records and provide timely updates on assigned cases.
• Collaborate effectively with team members and leadership to achieve operational goals.

Candidate Requirements:

• Excellent verbal and written English communication skills.
• Strong active listening and comprehension abilities.
• Good critical thinking and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Ambitious and growth-oriented mindset with a focus on achieving performance standards.
• Team player with the ability to work collaboratively.
• Freshers are welcome to apply.
• International BPO experience will be an added advantage.
• Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.
• Immediate joiners preferred.

Work Schedule & Shift Requirements:

• 100% Work from Office (WFO) - 5 Days a Week.
• US Shift Timings (5:30 PM to 2:30 AM).
• Candidates should be comfortable working in a night-shift environment aligned with US business hours.